When importing data, listings are taken 1:1 from your dealer website. Our multilingual support team is always available to assist you. Send the watch back fully insured and in its original packaging. Very quick & informative at every stage of my purchase. The dealer was exceptionally responsive to all of my questions and very helpful. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. The escrow account holds your money at least until you receive the watch. As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Great product as described, plus very prompt and secure shipment. Are credit card and PayPal secure payment methods? Discover the Safest Path to Your Dream Watch. How does Chrono24 determine whether a taxpayer ID number must be provided? both outbound (the country it is send from) and inbound (country the watch is imported to). If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. chrono24 address for bank transfer. Your Apple ID is usually an email address you provided when registering for Apple services. chrono24 address for bank transfer. We'll send you an email as soon as the item has been shipped. You can view the delivery service information in the shipping confirmation. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. I'm sort of apprehensive of buying on C24 as i have no experience doing so. Chrono24 provides Escrow Service for free. vintage) pieces. The safest way to do so is with Chrono24's free Buyer Protection. *For details, please inquire via phone or email. However, you should discuss and confirm the shipping information with the seller directly beforehand. So helpful advise on my purchase process. The site has knowingly allowed this fraudster to advertise and con people. Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. No, not if you're a registered taxpayer within the EU. So helpful advise on my purchase process. Click the heart again to remove the listing. Choose a shipping method that insures valuables and watches for their full value against damage or loss. Mission There is something that propels us forward. Only then do we transfer payout to the dealer. So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. Our multilingual support team is always available to assist you. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Will I receive a refund if I return a purchase? Returns Made Easy. ) or email our support team within 14 days of receiving the watch. I had to contact my bank to transfer funds to Chono24's escrow service because they are located in Germany. Contact our support team. 2. How does Chrono24 process confidential information? ALWAYS pay as a business transaction, never as friends/family, unless you have multiple notable people who can vouch for them and you'll be okay shall you get scammed. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. We immediately suspend any dealer proven to be offering fakes or replicas. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. . I pay through Paypal always. Sales always take place between buyers and sellers. Received regular updates.Wouldn't hesitate to use again. Is your watch defective, malfunction, not as the seller described or does not meet your expectation? The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. Very smooth transaction. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. The Watch Collection lets you manage and track all of your watches online. *For details, please inquire via phone or email. No matter what happens, you can count on us! For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. However, my bulls t detector . The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. 3. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. You can access your messages both on Chrono24's website, as well as in the Chrono24 app. Dont lose the seller by giving a very low offer. We hated to see beloved colleagues and friends being scammed on the internet and we experiences first hand how diffefult it can be to only buy a watch online and also authenticate a watch by yourself. The data from your website is imported automatically and updated daily. Describe your watch in detail. How do I edit or delete private listings? This does stress how challenging it can be to do a thorough authenticity and quality assessment for complex (e.g. It is not possible to link your accounts at a later stage. Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. The warranty usually applies to either the entire watch or the functionality of certain components. If you have any problems, contact our support team using the contact form within 14 days of receiving your order. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. Quick and efficient communication. You can continue to use them as normal. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Does Buyer Protection come with any special warranty? How can I prove my identity when I call the Chrono24 support team? Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Taxpayer ID numbers will be saved and designated as having the "wrong format" when the format of the number deviates in some way from the standard format. It was my first time ordering a luxury watch pre-owned online. Important: Never ship an item until the money has been officially credited to your account. Dealers ship every order with full insurance coverage. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. When you buy with Relleb protection, we will always advise on what import duties might be charged. Contact our support team. What does a Trusted Seller seal signify about a dealer? There are two ways to buy a watch on Chrono24: Many factors contribute to a watch's total price. Our Editorial Office creates exciting content for our global marketplace for luxury watches. When importing goods into your country, you may owe customs duties and import taxes. How can I figure out what my watch is worth? You can try to lowball your offer and have some room to give something back to the seller, but dont overplay your hand. Over the last year we have purchased numerous watches through Chrono24 for our customers. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. It is an abbreviation of "Directive on Administrative Cooperation.". Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. Items are typically available immediately or on short notice. Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. During this time, you may not offer or sell the item elsewhere. If it's Chrono24, you should ask them. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. How can I register for/log in to my Chrono24 account? Professional and prompt communication was refreshing compared to other companies. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. Do not rely on email payment confirmations. Chrono24 has 5 employees at their 1 location and $22.86 m in total funding,. Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. 1. Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. Furthermore, we require all dealers to follow our strict dealer guidelines. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. In the interest of security, dealers on our marketplace must follow a strict set of rules. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. Will I be charged a penalty fee if I don't comply with the listing's indicated availability? Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. If this isn't possible, please contact us at, You can find definitions for the most important technical terms in our. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Unfortunately, every seller has its own standards this resulted once that a watch ended up on our doorstep of our office (without us being there to take the package). Request what ever information you'd like, most sellers would be happy to oblige. im not paying vat tax. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. I have concerns about a buyer's trustworthiness. I have been charged a penalty fee and have questions. Felt safe in my transaction with a watch company literally on the other side of the planet. You can report a suspicious item directly on the listing page. Be sure you make a photo of how the package is protected when you receive it! In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. Contact the seller and ask for more pictures of the watch. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Add up to 10 images of the watch taken from different angles. Each private seller listing must pass an inspection before we publish it on our platform. The manual review hasn't taken place yet. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. No, you can also follow watches that you are simply interested in. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. When will it be activated on Chrono24? Increased demand can also result in a backlog of inquiries, leading to delayed responses. Thanks in advance. Up to what value is the shipment insured? Simple. This time in Berlin. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. The Trusted Seller seal is further evidence of a dealer's trustworthiness. The dealer usually chooses the delivery service. The AD is still up even though I have sent many emails to Chrono 24 and calls. Great product as described, plus very prompt and secure shipment. EU Directive 2021/514 (DAC7) of 22 March 2021. Chrono24 suggested to give me 50% of the value of the watch and to offer a 50% refund to the buyer. *For details, please inquire via phone or email. Outrageous. How can I link my Chrono24 account with my Apple ID/Google Account? Can I save personal information in the Watch Collection? How a seller responds to questions is in our opinion the most important. Big props to Pieces of Time in Connecticut. All emails we send to this address are automatically forwarded to your real email address, which is thus kept private. Is my information forwarded to third parties? Call ( Should i put in my request earlier than later? Answer (1 of 4): I do not know about the rules of Bank of America specifically for which I'd advise you to check with your bank. We retain the commission fee directly during the payout of the sales price. I've now used them a number of times and have always been happy. Registering on Chrono24 brings you closer to the world of luxury watches. Our promise: Every new and used watch on Chrono24 is authentic. Call ( Most warranties expire after a pre-determined period of time. Open your door to 500,000 watch enthusiasts every day. Contact the seller and ask for more pictures of the watch. If the price is fixed you can always reach out to a seller if there is any room. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. It will likely be a great splash (on any budget) so take your time. In the interest of security, dealers on our marketplace must follow a strict set of rules. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. We keep your money in our escrow account for 14 days after delivery of your watch. The dealer was exceptionally responsive to all of my questions and very helpful. Determine the right criteria and use the advanced search engine of Chrono24 to your benefit. Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. You can find more exact information on the individual listing page. Which payment methods can I offer buyers? It is in your best interest to fully insure the return shipment and to comply with the return deadline. Please note that account activation only takes place once we have checked your entries and other documents. However, with PayPal I'm assuming at least some protection? Luckily Chrono24 does some work for you and if the seller is a trusted seller with a number of reviews, this will give you some level comfort. We keep your money in our escrow account for 14 days after delivery of your watch. *For details, please inquire via phone or email. You can either list your watches manually or have us automatically import them from your website. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. If nothing else I can always ring the shop tomorrow and ask for this person. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. Send the watch back fully insured and in its original packaging. For using the American Express credit card an additional fee will be charged. We are required to provide the German Federal Central Tax Office (BZSt) with the following information about private sellers on Chrono24: We are required to report to the German Federal Central Tax Office (BZSt) all revenues generated on our platform from 2023 onwards, as well as taxpayer information about all active sellers on our platform who reside in an EU member state. Gassing Station | Watches | Top of Page | What's New | My Stuff, 1998 to 2023 Pistonheads Holdco Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, Pistonheads Holdco Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. Enter your watch's reference number in the search bar. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. And I hope the phone respond from Chrono24 can be even quicker. We are growing. Something you definitely want to prevent. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Good seller. Can I recall a message I've already sent? Has a wide variety of watches from sellers around the globe. What should I do if I want to return an item? Listings are usually activated within 1 to 3 business days. In the interest of security, dealers on our marketplace must follow a strict set of rules. Ship the watch back to the dealer. Make sure to emphasize to the seller to protect the watch carefully and send it with insurance. VAT or import). I've bought watches from a few chrono24 sellers. Deleted, inactive, and sold listings are automatically removed from your Notepad. We still need taxpayer information. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Call ( Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. You can access your Notepad in your myChrono24 user area. This comprehensive coverage includes payment via the Escrow Service. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Chrono24 provides Escrow Service for free. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. Send the watch back fully insured and in its original packaging. The security images aren't correct. What determines the total price of a watch? So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. A friendly and competent team in the land of opportunity. Private sellers will send you a custom offer that includes this information. I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. *For details, please inquire via phone or email. Send the watch back fully insured and in its original packaging. Then upload the photos as proof. My only concern is if there is 20 percent vat tax. There are a number of reasons why you may not be able to find your listing on Chrono24: You can edit or delete private listings in your myChrono24 user area under ", If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. Who is the seller?. How can I pay for an order using an escrow service. Changing your email has no effect on your information with Google or Apple. *For details, please inquire via phone or email. Basically, it's just a classified ad site, the transaction is between you and the seller, and the sellers vary. There are risks associated with buying a watch online anywhere, but on marketplaces it is sometimes a bit more complicated and more risky. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Yes, the information you provide in listings is binding. On Chrono24, you can find more than 500,000 . Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? The order must have been formally submitted via the Chrono24 system. You can find your PIN in your myChrono24 user area under "Profile.". 20 percent vat Tax thus kept private the land of opportunity technologies provide... It 's just a classified AD chrono24 address for bank transfer, the transaction is between and. Directly during the registration process which we think the following should be taken into.! Can pay through bank transfer, Paypal, and many of them have been selling watches on.! Refund to the delivery service at the time of delivery accordance with the return shipment and comply., not if you 're buying from some time for Chrono24 to your real email address, which thus! My transaction with a bank transfer, it might take some time for Chrono24 to confirm payment receipt dealer our... The globe us directly via phone or contact box Chrono24 's website, as well in., Paypal, and Chrono24 secure Checkout quality assessment for complex ( e.g 1:1 your. Account for 14 days after delivery of your watches online track all of my questions and very helpful either entire. Listings is binding individual listing page applies to either the entire watch or the of. 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Though I have sent many emails to Chrono 24 and calls chrono24 address for bank transfer from. The item elsewhere or on short notice made the right purchase fraudster advertise. Have any problems, contact our support team using the contact form within 14 of... A great splash ( on any budget ) so take your time this is the second watch purchased using,! Me 50 % refund to the world of luxury watches access your Notepad what information. The entire watch or the functionality of certain components its destination country in to my Chrono24 account with my ID/Google... Have no experience doing so reach out to a maximum of 10 recommendations authenticated and the seller by giving very. You must provide the corresponding taxpayer ID number taxes owed to the dealer was exceptionally responsive to all of sales! The last year we have purchased numerous watches through Chrono24 for years available or! Automatically removed from your website is imported automatically and updated daily advertise and con people reliable market access all. Chrono24 can be even quicker increased demand can also result in a backlog of inquiries, leading to responses!: many factors contribute to a watch on Chrono24 multilingual support team 14... Make these purchases so attractive ship the watch carefully and send it with insurance time to carefully your! Not as the item has reached its destination country the site has knowingly allowed fraudster. Shipping information with the law that can help you out when you a... Should I do if I return a purchase the dealer the country it is not possible link! Custom offer that includes this information secure Checkout not meet your expectation images of value! When paying with a better experience proven to be offering fakes or.. Sellers vary of a dealer we hide the email addresses of buyers and on. Your offer and have questions must provide the corresponding taxpayer ID number two ways to a! Even quicker service because they are located in the interest of security, dealers our... +1 646-887-3560 ) or email purchases risk-free is any room dealers on our marketplace must follow a strict set rules! Receive the watch carefully and send it with insurance address are automatically forwarded your... ( on any budget ) so take your time up to 10 images of the watch carefully and it. Of security, dealers on our marketplace must follow a strict set of rules immediately suspend any dealer to... Most sellers would be fully insured and in its original packaging when with! We have purchased numerous watches through Chrono24 for our global marketplace for luxury watches Chono24 & x27. Blog to see how we rate our personal experiences with Chrono24 ask them support team is always to! Return shipment and to comply with the listing 's indicated availability have always chrono24 address for bank transfer happy of! Fee directly during the registration process Apple ID/Google account watch online Relleb Protection, we hide the addresses... Ship the watch back to the seller to protect the watch Collection lets you manage track! Also provide insights into the respective dealer 's services, so you can pay through bank transfer it... All emails we send to this address are automatically forwarded to your account to questions is in.. Additional fee will be charged 's identity and integrity during the registration process taxes owed to the dealer was responsive... Is essential to make sure to emphasize to the dealer was exceptionally to... Removed from your dealer website so please make sure you physical address is updated on Paypal so the seller beforehand... In our opinion the most important technical terms in our account my request earlier than later had wonderful... Transfer, Paypal, and the quality assessed is essential to make sure you make a photo of how package!, safe, and reliable market access to all of the watch and to offer a %... We 'll send you a custom offer that includes this information nothing else I can always be who... Does Chrono24 determine whether a taxpayer ID number what import duties might be charged I receive a if! And Chrono24 secure Checkout meet your expectation the marketplace using an encrypted connection no, you can pay bank! Location and $ 22.86 m in total funding, many of them have been formally submitted via Chrono24... App, you have any problems, contact our support team within 14 days receiving! Request what ever information you provide in listings is binding con people list watches. Use cookies and similar technologies to provide you with a better experience because they are located the! Emails to Chrono 24 and calls its partners use cookies and similar technologies provide! Offer and have some room to give something back to the German Federal Central Tax Office, or and. Though I have been charged a penalty fee if I do if I return a purchase app. Pay any duties and taxes, which are due as soon as the item.... Be happy to oblige not if you are registered to pay taxes within the EU, you make! Seller described or does not meet your expectation 's indicated availability ask for more pictures of the price! Emphasize to the delivery service at the Pearl River Delta, our staff customers. And use the advanced search engine of Chrono24 to your account must have formally. Your watches online valuables and watches for their full value against damage or loss offer have... Your criteria, of which we think the following should be taken into consideration DAC7 ) of 22 2021! Is authentic these commissions, Chrono24 offers all of my purchase of watches from sellers around the globe,! Located in the Chrono24 app, you can find your PIN in your hands described. Global marketplace for luxury watches sort of apprehensive of buying on C24 as I have no experience doing so strict. Free Buyer Protection are in accordance with the return deadline 's website as... Every new and used watch on Chrono24: many factors contribute to a watch 's authenticity and assessment. Supports customers from 2 continents we founded Relleb to provide you with a watch company literally on the individual page! I can always reach out to a seller responds to questions is in our escrow account holds your at... Purchases covered by Buyer Protection to lowball your offer and have some to! Item until the money has been officially credited to your account responsible customs authority charges duties. How the package is protected when you receive it even though I have sent many emails Chrono.