Refund totals are final and cannot be challenged. Thank you a lot! Gordon and Margaret Minto accepted vouchers instead after their flights to the. Similar to David Singer, I had one leg of my trip cancelled. However, no email received. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. I successfully managed to get my refund from British Airways. Happily BA have agreed a refund . No mention of an admin fee either I recommend this option. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. For any accountant this software is easy to learn as . Its an international flight flying into London and returning from Florence. Really useful thank you! Hi guys, After that, we will create evidence for you and contact the merchant, as requested by the Act. Fyi, Finally I can access the webform and fill out the this morning around 10 am. No email as yet and the link worked no need for chrome/java etc. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. It keeps telling me I am missing the title field. so above doesnt work right? After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. The screens I got were slightly different than shown above. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. When I tried to do do I was taken to a voucher offer which I was not keen to accept. This is not working anymore, the BA webpage only takes to Voucher only. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. There's no charge for changing your flight booking. Full details are available on ba.com This guidance may be amended by the airline at anytime. After 40 minutes of waiting, I was finally able to speak to an actual person. Done. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. I tried the phone but all the phone numbers that they advised were uncontactable. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. taxes) to the original form of payment. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. Do you know why it takes so long to loading?? Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. That way, youll have more time to connect. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Also its TRUE, they scamming everyone. You should now see a confirmation page that looks similar to this. Thats great news! Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. And certainly, their internal systems must reflect the fact that they canceled your flight. British Airways generated the cancellation notice by mistake. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! But British Airways canceled my flight. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Once you submit the form, you agree to the refund amount that we calculate. Think of yourself first because you dont matter to these companies! Or, rebook to travel on different dates (subject to availability). Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. It worked !!! If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. I tried to get a refund but there is no refund option on the website. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. BA has today, Wednesday 23 March, announced another change of policy. So heres hoping the link you gave worked! DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. I got my email very quicklybut that was a few days ago. Can I ask at what time did you call? I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. I was never able to get through to customer service which was not accepting any calls. I asked for a refund. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. . Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Whether you get a refund for your flight depends on different, usually complex conditions. Please come back and let me know when the money comes back in (thats the important bit!). Im still having trouble! Refund reached my bank account 72 hours after the phone call. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Have you tried the link that I added in at the beginning of the workaround section? British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Just tried right now, this option still works and is a life-saver! It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. I waited for about 5 mins to get representative and had no issues getting a full refund. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Those tiny details posted by Elias made all the difference. Adrian, thank you very much for this post. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. She said it would be 4-6 weeks before the refund would actually be issued to my card. If I can get more people their refunds.I think that is the ideal outcome, she said. NOW Block javascript when you are in the Consent page. Ive tried your workaround multiple times and keep getting the same message. Surprisingly someone answered within 2 min. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Thought it was odd they were only offering a voucher. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Should I file a case with my credit card in this situation? Vouchers can also be exchanged for a cash refund if not used before a definite date. I was told that a refund will be processed in 21 days. Holiday Inn Sends Text Message Asking Tips For Staff? Some people did it to help the airline, but such a misplaced display of loyalty is pointless. 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