Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Responding promptly to customer inquiries. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Nous sommes dsols pour la gne occasionne. Lamentamos pelo inconveniente. Read about how we use cookies in ourPrivacy Notice. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. to let us know you're having trouble. message, contactez-nous l'adresse You should be passionate about helping customers and love working in a start-up environment. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. This job description is intended to define the general nature of the work performed by employees assigned to this role. Must agree to observing service for the purpose of training and quality control. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. May make recommendations or create new content. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. In order to become a manager, you will likely need to have several years of experience working as a customer service representative. Strong written and verbal communication skills. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Also, they must have a strong understanding of their companys products and services to address customer questions. Problem-solving also comes naturally to customer care specialists. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. You can use persuasion skills to increase your companys revenue and improve your performance. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. Paid Time Off starting at 160 hours annually for employees in their first year of service. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points As competition for talent increases, employers are looking for ways to keep their employees happy and productive. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. Works under immediate supervision. We are a high performing team that takes great pride in our work. For more information regarding VSP Vision benefits, please click here. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. ClickTime is an equal opportunity employer (EEO), and we value diversity at our company. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. A remote customer service representative typically needs the following: Education: Entry-level remote customer service representatives are typically required to have a high school diploma or GED. verdade. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. You will literally be the pioneer of our Customer Service Team. Please try a different search term. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Acknowledging and resolving customer complaints. The hourly for this position generally ranges between $16.00 $20.00 an hour. Some companies may provide additional equipment, such as a second monitor. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. Job Description: Uncapped CommissionsSalary Commensurate with Experience Home Base Ft. Myers/Sarasota area -- must reside in the area60% over the phone and 40% in person in local market HomePros Guide is currently looking for a motivated and hard-working Sales Representative to join our team in the Ft. Myers/Sarasota area. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. We have a drug free work environment and we perform pre-employment substance abuse testing. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. ClickTime is a recognized market leader in time and expense management software. ), Manage team capacities and responsibilities (workload distribution according to team availability, holiday management, etc. Description. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Job specializations: Customer Service/HelpDesk. No credit card required. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. That's where you come in. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. Who are Customer Service Representatives (CSRs)? Lamentamos Customer support is measured by factors like speed and quality of help received. This information reflects the anticipated base salary range for this position based on current national data. Ensure customer satisfaction and provide professional customer support. As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. This information reflects the anticipated base salary range for this position based on current national data. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. 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