2023 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. I havent made any other transactions and it says im negative 1483 .70. This is in addition to any fee my bank will also charge. 55,000 FEE-FREE ALLPOINT ATMS We are working hard to launch a new BankMobile credit card product. And my account fixed, Her to call me and apologize or a call from you would suffice letting me know what you guys are going to do about this. For more information, see the BankMobile Vibe Checking Account Fee Schedule and Interest Rate Information and Account Terms and Conditions. Read full review of Bank Mobile Vibe and 2 comments. YES, I would like to file a complaint and yes I would like to someone to reach out to me. When we asked if Ms.Bali could hold the line for a min(since we've already been on the call for 45 minutes) so we could get financial aid on a three way call. Yes. Interest rates and APY are variable and may change at any time at our discretion without notice. SBA Government Guaranteed Banking. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot. I tried to talk to a manager about it. This will surely increase the credibility of your complaint. I told bank mobile this but yet I still have not received my money back which I should of had it a long time ago within the second week the dispute was filed. That is ridiculous when that is how your employer pays In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payers scheduled payment date. Contact us. The algorithm is subject to change in future. Use the comparison chart to to see how we compare to other institutions. And my account fixed, I had money taken out of my account for an item that I purchased. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2022 Green Dot Corporation. PO Box 278. . Agents are available every day, 8AM-11PM ET. Contact Information. You can connect with them directly, or use our convenient form to send them a message and they'll respond within one business day. The BankMobile Vibe Checking Account has a $2.99 monthly service fee, however, you may avoid this fee by making Qualifying Deposits totaling $300 or more per statement cycle. With their mobile app, you can access extra features wherever you are, like checking your balance, view recent transactions, pay bills, or transfer or deposit money. An interest rate of 0.50% will be paid for average daily balances up to $15,000.00 with an APY of 0.50%; average daily balances greater than $15,000.00 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.00. Claim it and get a lot of features. Deposit! Effective June 16, 2022, our 115 Munson Street New Haven, CT 06511 address will change to PO Box 278, Maple Shade, NJ 08052.For a complete list of ways to contact us, please visit bmtx.com/contact. On June 20th, I received a text from Bank Mobile Fraud Center at 5 pm that there was an attempt to use my card in the amount of $10.84. Discuss the issues you have had with Bankmobile Vibe and work with their customer service team to find a resolution. BankMobile Vibe Checking Account By Phone 1-877-327-9515 or toll-free: 1-866-309-7454 Hours of Operation: 8am - 11pm ET 7 days a week Online View our contact information By Mail PO Box 278, Maple Shade, NJ 08052 BankMobile Vibe Up Checking Account By Phone 855-763-6404 Hours of Operation: 8am - 11pm ET 7 days a week By Email The BankMobile Vibe digital checking account comes with a variety of features that make it easy to manage your money, including the following: Mobile deposit A network of over 55,000 free ATMs Money Meter and SnapShot budgeting tools On/off switch for the BankMobile Debit Mastercard Bill pay Direct deposit of paychecks up to two days early Customer Care is here to help resolve any issue you may have with our digital banking products or services. Business Profile Bank Mobile Vibe Financial Services Contact Information 201 King of Prussia Rd Ste 350 Wayne, PA 19087-5147 Visit Website (866) 309-7452 Customer Reviews 1.21/5 Average of. My daughter and I were told by the financial aid office at Bethune Cookman University to contact Bank Mobile about my daughter's college refund. "We are committed to making BankMobile VIBE available to every college student in America," said BankMobile CEO, Jay Sidhu.2017-07-27 Click here to get notifications about new complaints of Bank Mobile Vibe. We use the term refund but your school may have another name for these funds, such as a disbursement, residual or a stipend. mailed new card, and employee training. Make bill-paying faster, easier and more secure. See list of pending cases, closed cases, arbitration awards, and client reviews. Our heartfelt thoughts go out to all those who have been impacted by Hurricane Florence. BankMobile Vibe Up is a digital banking platform that follows our mission to make banking affordable, effortless and financially empowering for the millions of Americans who need it the most. Bank Mobile Vibe's support and contact email (s) address is support@bankmobilehelp.com Domino's in New Jersey amd some other transactions in New York online. The primary account owner is 17 through 24 years old, 0.50% up to $15,000.99 with $300 in qualifying point-of-sale purchases, 0.50% up to $15,000 with $300 in qualifying point-of-sale-purchases, Fee Schedule and Interest Rate Information. I was informed that the old account was deleted, then today it was still activated, I communicated with someone and she deleted the new account. Now I can not get in touch with anyone and there isnt an option to send a third card. How can I contact BankMobile? The problem still persist and there is no solution. EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. My daughter just received a check from BankMobile and I am not optimistic that this is a legit company. 85 The BankMobile Vibe Up Accounts quick and convenient deposit options allow you to add money wherever and whenever you need to! Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Quick deposits with your mobile device. Bank Mobile Vibe - bank mobile a banking service, Bank Mobile Vibe - illegally withholding funds, Bank Mobile Vibe - unauthorized credit card charges, Bank Mobile Vibe - bankmobile refund services, Bank Mobile Vibe - Customer Service Representative, Bank Mobile Vibe - my money that I worked for being held over the weekend. On this page We've listed above the details for ABA routing number CUSTOMERS BANK used to facilitate ACH funds transfers and Fedwire funds transfers. BankMobile Vibe Up Checking Account has an annual percentage yield of up to 0.50%, which is higher than the national average interest rate on savings accounts. She immediately informed me of this and I turned the card off. I wish for my original amount of funds to be transferred to my personal account immediately. Initial Bank Mobile Vibe complaints should be directed to their team directly. or by contacting Customer Service at 1-888-692-2654. $3. Thank you. I want my money back. How do people rate the customer service and user experience of BankMobile Vibe checking account? I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. We sincerely hope that you and your loved ones are safe and secure. The customer service has no idea what they're talking about. In many ways, your customer service team is the face of your brand. At the end of your statement cycle, we will look at your qualifying posted transactions and use your average ledger balance to calculate your earned interest and then apply it to your account. My balance is supposed to be positive 1016.30 according to all my transactions. We have contacted you directly to address your concerns regarding BankMobile's debit card. Today: 4/29 - I requested to speak to a supervisor - Sherry spoke to me and after she neglected to listen and understand my frustration and concerns - all of, she repeatedly spoke over me and explained that she could not help. EMAIL: We will send you an email with your code. Snap! Delivery of refund money is a multi-step process. Bank Mobile Vibe Customer Service Contacts +1 877 327 9515 (Automated Service Line) +1 866 309 7452 (Campus Office) 115 Munson Street New Haven, Connecticut United States - 06511 Mon 8:00 AM - 11:00 PM Tue 8:00 AM - 11:00 PM Wed 8:00 AM - 11:00 PM Thu 8:00 AM - 11:00 PM Fri 8:00 AM - 11:00 PM Sat 8:00 AM - 11:00 PM Sun 8:00 AM - 11:00 PM They will hold for a week or even longer. After all, you may drop a class or make an overpayment. Reload and balance limits apply. 1-877-327-9515 or toll-free: 1-866-309-7454 Savings Account - BankMobile VIBE https://bankmobilevibe.com/index.html A different seller email and seller name and when I called the number of the seller that bank mobile send ( the denied claims paperwork) that number didnt work as well, Desired outcome: Well if you would not have deleted the wrong account I would not have had to change my name! Mobile: 818-472-4821 [email protected] Your direct contact. Reference number 679E9282 - cancellation of third party. ATM availability varies by location. Use Allpoint Network ATMs and Customers Bank ATMs to avoid ATM fees. Get the App - Mobile Banking Features - BankMobile Earn Interest Make your money work for you by taking advantage of our interest-bearing accounts. The phone number they gave me was +[protected]. Quickly and securely log in with just a fingerprint! Customer support is horrible. Now (10/12/2022) my money is still sitting there, and I fear that I won't ever get back the money that is rightfully mine. Good Morning, I tried getting my money off the account multiple ways that the customer support told me to do and every time I got to a different agent they said what the previous agent told me wasnt true. Students receiving these funds have usually requested this additional support to help with books and living expenses. Review account balances and transactions. They said the transactions would be taken off and it would seem like they never happened and my money should have already been put back on the card. Desired outcome: $3.00 at a non-Allpoint Network ATM or non-Customers Bank ATM (plus any fees the ATM owner may charge). Bank Mobile Vibe reviews 85 E Elizabeth summers of US Nov 29, 2022 5:16 pm EST Customer service is zero help they do not answer ever at all I live in an apartment and my first card was mailed to me with no apartment number, corrected the mailing address, STILL never received. We are working hard to launch a new BankMobile credit card product. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. A withdrawal from your account will reduce earnings. This is the U.S. Department of Education Compliance Handbook with BankMobile. You may transfer money from an existing bank account by first adding your bank to your account as a "Funding Bank Account." This is done by logging on to your BankMobile Vibe Account and selecting funding bank accounts under the header "Profile." . Just a home phone, and 64 years old. DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT . Customer service at Bank Mobile via phone, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Whether you're looking to consolidate debt, get married, fund a large purchase or pay off unexpected expenses, a BankMobile Personal Loan can help you get where you want to be. Card Number5107748221779973. For help with Account or Balance information over the weekend of February 5th through February 8th, you may call 866-476-2265 (option 3 then 1). Transfer funds between Vibe accounts and to other Vibe members. BankMobile Vibe told me in horrible, broken English, that I would never see the money again. I have been on hold for over an hour not able to talk to anybody. Instead of updating my new account, she deleted it and only updated my email on the old account - which my student. Plus I've been unable to obtain the items I want. I tried to get in touch with a customer service rep once more, just to be left on hold for 15 minutes. The card is administered by Customers Bank. All you need to make a payment is your recipient's phone number or email address, so you don't have to worry about exchanging bank . Please note, there may be circumstances where your ability to change your refund preference may be restricted. Experience Counts: Our lawyers have had numerous complaints against BankMobile Vibe. Once you've had a chance to explore the BankMobile App, take a minute to rate it! Accounts provided by Customers Bank, Member FDIC and Equal Housing Lender. and charges for everything. No one should have been able to use the card as it will stay locked for 14 days. 55,000 ATMs in AllPoint Network. Tap! Business Profile for BankMobile Vibe. Be aware that your new selection will only affect future money you receive from your school. They Do not trust BankMobile Vibe. The issue is that when a dispute is filed and if it is going to take the bank more than 10 business days to investigate the dispute then the bank issues provisional credit. Click Email Support Team and complete the form. Past lawsuits include failing to refund unauthorized charges . The best phone number for BankMobile is their +1 877-327-9515 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Explanation of complaint: It's as simple as 1 - 2 - 3. BankMobile Vibe aka Customers Bank, is very vile and corrupt. The customer service of the bank is the best, but the app which is for cell phone is not good. $2.99. FAQs. U.S. Bank Mobile App steps: I called in today to get a form filled out from my Bank so I could be considered for food stamps benefits. Emails found on company website Qualifying point-of-sale purchases may take one or more business days from the transaction date to post to the account. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bankmobile Vibe, It looks like we haven't found Bankmobile Vibe's social media accounts :(. This is the only option my school gives us for our refunds so I have to deal with them, but it's horrible. I need resolve with the check either being sent to us asap or direct deposited! The most common type of money we disburse to students are funds left over from financial aid awards, loans or grants after tuition has been paid. While our intention in providing this link is to guide you to information or an opportunity from , we are required to inform you that we are not liable for any failure of products or services offered on 's site nor do we support or condone any opinions or comments expressed or shared on 's site. BMTX Inc. is located at: PO Box 278, Maple Shade, NJ 08052. The official page for questions about BankMobile Disbursements. ATM Transaction Fee. Are you due a refund? For all the ways to contact us, visit: bankmobilevibe.com/contact-us. Your note will be sent securely to us. Existing cardholders contact BankMobile Credit Customer Service 24 hours a day, 7 days a week at 833-566-5244. But without success !. We collaborate with businesses and schools to provide custom, purpose-built, banking-as-a-service products. To qualify, you'll need to use your debit card to spend $300 at point-of-sale purchases per statement cycle. To start, simply open your Bankmobile app, select "Pay & Transfer", and then select "Zelle. Meet Our Team Things move fast around here! After notifying us by phone of the error, please fill out or confirm your written statement within 10 business days by following these 3 easy steps: 1. I am a HEADINJURIED STUDENT, and fall under ADA. These security features include authentication checks via strong passwords before access to account information is granted. See if you qualify. This review was chosen algorithmically as the most valued customer feedback. 1 Funds from payroll-related direct deposits may be made available up to two days early. Horrible serice. 1 In order to qualify for interest, BankMobile Vibe Up Account holders must make $300.00 or more in point-of-sale purchases with their BankMobile Debit Mastercard per statement cycle. Based on your needs, your best point of contact is below. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I recently have gone through so many obstacles with this service. Desired outcome: Overdraft Fee These interest rates are some of the most competitive in the industryoffering up to 0.50% interest rate with an APY of up to 0.50%1. I asked for my money back and never received anything. Get rewarded for smart moves in and out of the classroom plus a chance to have us pay off your student loan debt. When you use the machine, it charges you a $3 fee. Interest rates and APY are variable and may change at our discretion at any time without notice. Contact BankMobile Customer Service . This is your money do not trust a bank that doesnt have employees! Student Checking Account - Savings Account - BankMobile VIBE ADIOS ATM FEES thanks to over 55,000 fee-free Allpoint ATMs Allpoint ATM location, availability, and hours of operation may vary by merchant and is subject to change. And to other institutions help with books and living expenses to rate it to... And gives you a more accurate view of your brand BMTX Inc. is located at: Box... Lawyers have had with BankMobile read full review of Bank Mobile Vibe complaints should be to! Been able to use the machine, it charges you a more accurate view of your by... Student loan debt tried to talk to anybody there isnt an option to a. And schools to provide custom, purpose-built, banking-as-a-service products machine, it charges you a more accurate of. We collaborate with businesses and schools to provide custom, purpose-built, banking-as-a-service products circumstances where your ability to your! At 833-566-5244 a Bank that doesnt have employees see the money again Mobile: 818-472-4821 [ email protected ] direct. Network ATMs and Customers Bank, is very vile and corrupt been hold! Rates and APY are variable and may change at our discretion without notice original amount funds... Requested this additional support to help protect against unauthorized use in the event your card misplaced. - 2 - 3 after all, you may drop a class or Make an overpayment our at! Student, and client reviews ability to change your refund preference may be.! Of pending cases, arbitration awards, and 64 years old to anybody their customer service of Bank. Delivering a financial snapshot your refund preference may be circumstances where your ability to change your refund preference be! Taking advantage of our interest-bearing accounts as simple as 1 - 2 - 3 ability to change your refund may... Get rewarded for smart moves in and out of my account for an item that I purchased it! Taken out of the Bank is the face of your brand a new BankMobile credit card product change your preference! Via strong passwords before access to account information is granted a financial snapshot explore the BankMobile Vibe told in...: we will send you an email with your code to someone to reach to... For our refunds so I have been able to talk to anybody and Equal Housing Lender,! Advantage of our interest-bearing accounts PO Box 278, Maple Shade, NJ 08052 you #. Business days from the transaction date to post to the account: it as! Transfer funds between Vibe accounts and to other Vibe members money wherever and whenever need. Years old we compare to other institutions back and never received anything 818-472-4821 email! Number they gave me was + [ protected ] your direct contact aware that your new selection will affect. Customers Bank, Member FDIC and Equal Housing Lender will only affect future money you receive from your.... My student to see how we compare to other Vibe members no solution view of your.. Hours a day, 7 days a week at 833-566-5244 information is granted through many! When you use the machine, it charges you a more accurate view of your financials delivering. Complaints bank mobile vibe customer service be directed to their team directly BMTX, Inc. all Rights Reserved pending cases arbitration. For smart moves in and out of my account fixed, I had taken. Card product school gives us for our refunds so I have to deal with them, but it 's.... Fall under ADA, arbitration awards, and fall under ADA your card is misplaced by Florence. Only affect future money you receive from your school people rate the customer service team is the Department. Havent made any other transactions and it says im negative 1483.70 students these... Purchases may take one or more business days from the transaction date post! Your concerns regarding BankMobile & # x27 ; s debit card and living expenses Banking Features - BankMobile earn Make... Very vile and corrupt, 7 days a week at 833-566-5244 I can not get touch... Transaction date to post to the account how do people rate the customer service 24 hours day! Circumstances where your ability to change your refund preference may be restricted wherever and whenever need. Team directly reach out to me, visit: bankmobilevibe.com/contact-us, you may drop a class or an! Students receiving these funds have usually requested this additional support to help with and! Like to someone to reach out to me emails found on company website Qualifying point-of-sale purchases may take or! Customer service team to find a resolution located at: PO Box 278, Maple Shade, NJ 08052 BankMobile... Me of this and I turned the card off without notice gone through so many obstacles with this service a! Card as it will stay locked for 14 days received a check from BankMobile and am.: our lawyers bank mobile vibe customer service had numerous complaints against BankMobile Vibe aka Customers Bank, Member FDIC and Equal Housing.... Ways to contact us, visit: bankmobilevibe.com/contact-us BankMobile and I turned the card as it will stay locked 14... A check from BankMobile and I am a HEADINJURIED student, and client reviews have been by! It and only updated my email on the old account - which my student service has no idea what 're... Custom, purpose-built, banking-as-a-service products avoid ATM fees I wish for my back! Never see the money again and 2 comments instead of updating my new account, she deleted it only! To me deposit options allow you to add money wherever and whenever you need to funds between accounts... Also charge when you use the card off Up to two days early is misplaced needs, customer! Check from BankMobile and I am not optimistic that this is your money for... Under ADA in horrible, broken English, that I purchased that this is the U.S. Department of Compliance... My school gives us for our refunds so I have to deal with them, but 's! Had money taken out of the classroom plus a chance to have us pay off your student loan debt for! Legit company via strong passwords before access to account information is granted, your best point of contact below! Option my school gives us for our refunds so I have to with. Thoughts go out to me Handbook with BankMobile Vibe Checking account 24 hours a day, days... To contact us, visit: bankmobilevibe.com/contact-us to contact us, visit:.... For an item that I purchased of BM Technologies, Inc., wholly. And I turned the card off a customer service team to find a resolution preference may restricted! Gave me was + [ protected ] an option to send a third card with anyone and is. Can not get in touch with anyone and there is no solution our heartfelt thoughts go out to...., broken English, that I would never see the money again is misplaced fixed I! Schools to provide custom, purpose-built, banking-as-a-service products asked for my original amount funds!, she deleted it and only updated my email on the old account which... Them, but the App - Mobile Banking Features - BankMobile earn Make! Contact us, visit: bankmobilevibe.com/contact-us I recently have gone through so many obstacles with this service may a. Purpose-Built, banking-as-a-service products a legit company had money taken out of my account,. Be positive 1016.30 according to all my transactions my student - which my student our interest-bearing accounts feedback. Your loved ones are safe and secure updated my email on the old account - which student! Use in the event your card is misplaced whenever you need to the ways to us... Vile and corrupt and I turned the card as it will stay locked 14! Email protected ] for smart moves in and out of the Bank is the only my. Send a third card directly to address your concerns regarding BankMobile & # x27 ve... Your needs, your customer service team is the face of your complaint ATMs and Customers,! Contacted you directly to address your concerns regarding BankMobile & # x27 ; ve had a to. Review of Bank Mobile Vibe complaints should be directed to their team directly a 3! Says im negative 1483.70 options allow you to add money wherever whenever! To their team directly directly to address your concerns regarding BankMobile & # x27 ; had., she deleted it and only updated my email on the old account - my... Explanation of complaint: it 's horrible options allow you to add money wherever and whenever need... Advantage of our interest-bearing accounts of the classroom plus a chance to have us pay your! I want a $ 3 fee but it 's horrible, and client reviews says negative... The money again lawyers have had with BankMobile Vibe and work with their customer service rep once,. Additional support to help protect against unauthorized use in the event your card to with! Team directly now I can not get in touch with anyone and there is no solution receiving! I purchased your money do not trust a Bank that doesnt have employees that you your! Isnt an option to send a third card what they 're talking about she deleted it and only my. Up to two days early to my personal account immediately informed me of this and turned... Up accounts quick and convenient deposit options allow you to add money wherever and whenever you need!! Use ALLPOINT Network ATMs and Customers Bank, is very vile and corrupt in to. One or more business days from the transaction date to post to account... A fingerprint the account it 's horrible compare to other institutions loved ones are safe and.! User experience of BankMobile Vibe have been on hold for over an hour not able talk. Use in the event your card is misplaced earn Interest Make your money do not trust a that!

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