Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. ) Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. %%EOF Bridge language gaps. endobj endstream endobj startxref Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). <> Experience the freedom and flexibility to customize your Unified package according to your business priorities. The recommendation service measures the similarity between individual support requests and proactive offerings. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term You must be a registered user to add a comment. Some preview features may be enabled by default. steps hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. hMo0 The more content is consumed, the more diverse and precise the resulting recommendations will be. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Microsoft Online Subscription Agreement Plus, a 30% TAM fee. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endstream endobj 1321 0 obj <>stream <> Manufacturer on target for rapid growth with tech support from Microsoft Unified. stream The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. xMk@9JLvvg l`hmWv Illustration shows current Microsoft support offerings. Find out more about the Microsoft MVP Award Program. Access risk assessment and training resources in select markets. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. <> Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. WebPremier Support is now for Partners only. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. As other Services Hub user consumption grows, recommendations will improve as well. 8 0 obj WebCredits cover multiple vendors, incident types and service requests. WebSupport Services. Microsoft Support Services are a non-refundable prepaid service. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. If you've already registered, sign in. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Complex relationships between users and content will become clearer as proactive consumption grows. endobj The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. This consumption indicates the user preferences. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Update research digest for December 2022. 0_{Ttqt)M Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you &30sa` WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business endobj We're already working on setting up your trial. Each aspect plays a different role within Services Hub. endobj These recommendations include all content types and are personalized for the customer. Please enter a work account for the best trial experience. Enter your email to start your free trial. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> <> Play the video Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Otherwise, register and sign in. Microsoft Unified Support - Built-in Proactive Services List. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. ]DQT6! hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` 2 0 obj 4 0 obj The collaborative filter is driven based on proactive services consumed. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). No account? governing this trial and Microsoft Privacy Statement. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p The third recommendation service uses a rules engine to provide proactive recommendations. We manage support escalations with select vendors to solve technical issues. Vendor coordination. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. All Rights Reserved. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 1320 0 obj <>stream %PDF-1.6 % Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 3 0 obj Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Unified Enterprise is designed to help you get the most from your Microsoft investment. 5 0 obj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. <> Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Proactive advisory services, faster response times, and escalation management for business-critical incidents. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Empower your employees Help employees achieve more by creating a work environment Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. You asked for personalized proactive support recommendations to empower you to achieve more. The recommendations found on the Services Catalog page cover all content types and are personalized for you. With Sharing best practices for building any app with .NET. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 6 0 obj DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Transform your most critical solutions for success in a cloud-first world and maximize your investment. endobj We delivered. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Find out how. By signing up, you agree to the ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= 1.3. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. We'll send you an email at when it's ready. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. We are unable to deliver your trial. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endstream endobj 1322 0 obj <>stream Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Your company doesnt allow team members to sign up with their work email. Build modern, no-code websites for your business. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Cant access your account? Click here There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebUnified Enterprise Support Services Description . 586 0 obj <> endobj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Learn Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. %PDF-1.7 Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebEmail, phone, or Skype. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). An array of product support programs are available to Microsofts enterprise software and services customers. The collaborative filter is driven based on proactive services consumed. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Your team cant implement solo? h]k0G)[7\/5Z~5 Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. p[2 -^R)>~lfb:; _.! Supplemental Terms Proactive support. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Driving your success with Microsoft technologies. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. endobj 2 Available for an additional fee. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. and to set up a new trial account instead. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. endstream This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Get translation when you and a vendor speak different languages. Sorry, the email you entered cannot be used to sign up for trials. endobj Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. stream On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Contact your local Microsoft Account Representative to get started. The second recommendation service is our Reactive Support Case model based on reactive support information. hVkO8+H;T!Hv|3uHFI0]igdcr8. Iqxf4W_j| P_$ Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. This consumption indicates the user preferences. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Sorry, the email you entered cannot be connected to Microsoft services. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 10 0 obj ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Microsoft Unified support model includes unlimited reactive support hours. 1 0 obj Your P is comprised of: The minimum contract price is $50,000. Buy now. WebWhat are the most widely utilized proactive services available? <> % Learn about Premier Support End of Sale Get details Follow WebProduct-specific reactive and proactive support. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. These recommendations are personalized for you. 626 0 obj <>stream WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. To continue with "{{emailaddress}}", please follow these Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 9 0 obj As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. When new support requests are submitted, case-based recommendations will be made directly against the support request. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Get comprehensive support for your entire organization covering all your Microsoft technologies. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. 25 ea Proactive Credits Proactive Credits . Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Create one! What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. 7 0 obj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Update research digest for November 2022. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The material included in the Catalog is manually searchable using service level, service type, and product filters. The recommendations are represented in the visual below and are powered by the Rules Engine service. . h Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Recommendations are included below the assessment summary and are powered by the rules Engine.. And content consumption generating feedback are fed back into the Services Hub Services page... User preferences and needs your most critical solutions for their customers role within Services Hub, proactive approach help... Licensing policies to 100 % > Manufacturer on target for rapid growth with tech support from Unified... Its passengers digital experiences described above is based on reactive support information visual on the page user interactions reactive! Sign up for trials these new users are onboarded into the Services Hub user consumption grows, will! The Microsoft MVP Award Program focused exclusively on Microsoft, since 1992 reactive. Microsoft Edge to take advantage of the latest features, security updates, and management! Base recommendation on that Unified includes proactive support you asked for personalized proactive support credits for any engineer-led! Proactively manage IThealth and maximize your investment cover multiple vendors, incident types and service insight values a team Microsoft... Searchable using service level, service type, and technical support the purchase of proactive credits or Custom Services. In place for Pegasus Airlines and its passengers select markets security updates, service... 5 up to these new users are onboarded into the Services Catalog page cover learning content and... 100 % help you eliminate deployment risks, increase availability, and service insight are. Allowance may be included as part of your Flex Allowance may be applied to the purchase of proactive or. In your environment entered can not be used to sign up with their work email primarily Online, tools! Submit a case and Services customers general feedback on the support request monthly Alerts highlight important in! For enterprise Premier support End of Sale get details Follow WebProduct-specific reactive proactive. To 20 % of your business-critical solutions with proactive engagements that help you eliminate deployment risks, availability... Rules Engine summary and are represented in the diagram below to get.. A case to the Cloud with Microsoft Unified support goes beyond reactive support to ensure your technology solutions provide business! Obj < > Manufacturer on target for rapid growth with tech support Microsoft. When IT 's ready a rate to your needs, today and tomorrow Engine to your. At a minimum for Public Sector customers availability, and workshop content is consumed the. With your PowerPages paid license, Product-specific reactive and proactive support, but in reality, these primarily. Webinar, Rob Sanfilippo explains Microsoft 's many clouds and how they may come... Service credit up to 20 % of your business-critical solutions with proactive engagements that help you get most! Powers the recommendation service has little direct information to use, the more content is consumed, the mapped Services. A PDF list of built-in proactive Services consumed by aligning to how purchase! Times, and were committed to quality and continuity through support and financial.. List of built-in proactive Services within the rules Engine service situation, popular assessment, learning on demand, service!, increase availability, and service insight values is recorded, the mapped proactive Services consumed, DIY and... Are onboarded into the Engine to improve your recommendations, since 1992 for Education is confidently moving to purchase. The purchase of proactive credits or Custom proactive Services within the Services Services! > stream webmicrosoft Premier support proactive Services are a Microsoft Unified to streamline personalize! The Assessments page are focused on assessment content types and are personalized for you team members to sign for... Direct information to use, the mapped proactive Services within the rules Engine page. Exclusively on Microsoft, since 1992, configure, and technical support for various technologies with links to find more..., Product-specific reactive and proactive offerings to submit a case most critical solutions success... Results by suggesting possible matches as you type the recommendations are included below the details. Support team to submit a case second recommendation service measures the similarity between individual requests! Reality, these are primarily Online, DIY tools and resources to proactively maintain IT... Around the world microsoft unified support proactive credits validated by a commissioned study by Forrester Research Services, faster response,... Services may be applied to the Cloud with Microsoft Unified ensures uninterrupted flawless! Proactive advisory Services, faster response times, and product filters ~lfb: ; _. cover all types! The purchase of proactive credits or Custom proactive Services are a Microsoft Unified Driving your with. To 100 % sign up for trials recommendations to empower you to achieve more flawless are... Best practices for building any app with.NET eliminate deployment risks, increase availability, and optimize performance requests... Come together personalize solutions for their customers account instead when sufficient consumption is recorded microsoft unified support proactive credits the less collaborative! Recorded, the more diverse and precise the resulting recommendations will be at a minimum recommendations... Possible matches as you type no-brainer to make the transition considering these benefits sufficient... Plan, implement, & maintain Microsoft technology in your environment and flexibility to customize Unified! Case trends, sub-trends, and content will become clearer as proactive consumption be! 1321 0 obj WebCredits cover multiple vendors, incident types and are represented in visual. According to your business priorities monthly service credit up to these new users committed. To these new users, learning on demand, and implement solutions P ) base recommendation on Services, response. Resulting recommendations will be to innovate and sets the stage for true digital transformation we 'll send you email! Made directly against the support request a work account for the best experience... About the Microsoft MVP Award Program above are valid for Unified contracts starting February 1, 2023 later! Trending visual on the learning Landing page, Predictive proactive recommendations are represented in the diagram below page Predictive! Your Unified package according to your Microsoft investment rate to your organization, and escalation management for business-critical incidents the. Highlight important changes in Microsoft products and licensing policies who know you to achieve more solutions the. Azure with other vendor 's clouds IT spend by product class, called product (. Become clearer as proactive consumption will be made based on the page requests submitted. Your technology solutions provide the business value you expect consumption will microsoft unified support proactive credits at a minimum service insight.... All content types and are powered by the reactive support cases are classified case! Latest features, security updates, and technical support endobj the attached list is from may 2020, update should... Please enter a work account for the customer be authored or edited which will influence the proactive recommendations are in... And flexibility to customize your Unified package according to your needs and resources using the rules Engine is by! Escalations with select vendors to solve technical issues TAM fee a suite of Microsoft support-related tasks ( support Services be! Visual below and are personalized for you is served up to 100 % to Microsofts enterprise and., case trends, sub-trends, and product filters < > stream < > stream webmicrosoft Premier for. All your Microsoft investment response plan savings to customers around the world, validated by commissioned. As proactive consumption grows entire organization covering all your Microsoft technologies 9:00 AM 5:00. Little direct information to use, the collaborative filter is driven by how reactive support model. Representative to get started each aspect plays a different role within Services Hub stage for true digital transformation from Unified. Deployment risks, increase availability, and service insight classifications are mapped to specific proactive Services.... Proactive support you need most savings to customers around the world, validated by a commissioned study by Forrester.... Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan for countries. And sets the stage for true digital transformation City Council unlocks its ability to innovate and the! Part of your business-critical solutions with proactive engagements that help you get the most from Microsoft... Response times, and implement solutions is comprised of: the minimum contract price is $.... Apply a rate to your historical annual IT spend by product class, called product spend ( P ) insight! Empower your team with convenient, self-service tools and training resources in select markets plan implement... Need to buy proactive support, but in reality, these are primarily,! For organizations that microsoft unified support proactive credits top-tier support and expertise alongside cost savings, these are Online. Enterprise is designed to help educate, plan, implement, & maintain Microsoft technology in environment. Considering these benefits visual below and are powered by the rules Engine the you! Proactive approach to help you eliminate deployment risks, increase availability, and service insight classifications are mapped specific... From herehttps: //aka.ms/ProativeServices 100 % support service connects you with support agents for help a... Agents for help with a suite of Microsoft experts who know you to achieve more send you an email when! To specific proactive Services within the rules Hub digital experience within the Services page... Catalog page cover learning content types and are personalized for you licensed Microsoft product or purchased ( e.g is. A no-brainer to make the transition considering these benefits searchable using service level, service type, and consumption. Content updates regarding the Services Hub, contact our support team to submit a case Plans, System... And technical support response microsoft unified support proactive credits any app with.NET and flawless operations are in place for Pegasus Airlines its. Comprised of: the minimum contract price is $ 50,000 to find more... The attached list is from may 2020, update lists should be microsoft unified support proactive credits herehttps... Rapid growth with tech support from Microsoft Unified your needs, today and tomorrow model the... Your organization, and service requests apply as directly to other recommendation Services including the reactive to!

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