Current and past notifications are also posted on the inaugural season updates page. We will look after you if you test positive for COVID on board. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Our protocols and considerations for Sailors who are considered High Risk, 2. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Dining. Within 350 in Upper. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . The contact page offers options for online chat, email message, or you may call (954) 488-2955. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Please view our advertising policy page for more information. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). If you are. 6. Carnivals cancellation policy has changed recently to become less flexible. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. COVID-19 antigen testing prior to boarding. Your Ticket Contract and the Privacy Policy contain more information on the above. We ask that all Guests complete the online check-in as soon as possible. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Please keep in mind, we will not have streaming services outside of the Caribbean. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. What happens if a Sailor tests positive for COVID on board, 6. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Terminal details on the day of embarkation and disembarkation. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Change to a new Voyage date up to 1 year after original Voyage date. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. We'll waive the additional cost, so you don't pay more than for your original ticket. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. We've made it safe, so you can do everything. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. - You have the most flexibility outside of 120 days prior to your departure date. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. The cruise line allows only adults ages 18 or older on its cruises. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Newsletter; Write a Review; Boards; . Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. Sometimes it's worth a large investment to reap the benefits of a great credit card. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Editors note: This post has been updated with new information. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. Related: Heres a first look at Celebritys new Celebrity Apex. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. COVID-19-related requirements to keep our Sailors and Crew well. Nothing. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. You can also email healthcheck@virginvoyages.com if you return with a positive result. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. Fare difference to pay. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. 2. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). For cruises booked through a travel advisor, contact the advisor directly regarding refunds. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Refer to the links and sections below to review our terms and conditions in detail. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. For your deposit, you can request a Future Voyage Credit at this time. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Future cruise credits are issued for the fare paid at the time of cancellation. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. COVID-19 antigen testing prior to sailing. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. No change fees will be charged for Voyage date or cabin changes. Sir Richard Branson's . Required pre-flight COVID tests on disembarkation. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Full payment, including taxes & fees, is required 120 days prior to your departure date. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Cost includes $12.95 plus applicable local sales tax. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). This offer does not apply to world cruises or world cruise segments. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Were so excited to have you on board our gorgeous lady ships. Allows only adults ages 18 or older on its cruises the most flexibility outside of 120 prior. 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