Hoping for a happy ending to this problem. Looking for other sellers who have experienced similar situations. **However, I was never given my payment. I shipped out a piece of jewelry. Package was delivered yesterday. But it appears as if everything is in order now. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Internet was a no go.I am at the Post Office to see whats up. This actually happened to me except I was the buyer. Not happy. The good news is that eventually you will be paid out either way. I have the tracking number though, and it says the package was . Your IP: this is a question and various opinions are valid and necessary. I wouldnt . The buyer got paid after three days and I was still charged. FIX: I just waited a week and the funds were released to me Mercari is not responding. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Weve got you covered. So, I go into my post office and talk to the clerk. Tracking shows delivered. Their customer service does not help sellers. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari is not as "buyer friendly" as eBay. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. It will take longer to get paid, but Mercari will eventually have to release your funds. this is a question and various opinions are valid and necessary. . You can email the site owner to let them know you were blocked. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Show more Is Mercari Legitimate? I contacted Mercari multiple times, nothing got put on hold. Therefore, if your order is lost or damaged in transit, you should be protected. I checked the buyer ratings before shipping and they had good ratings - things looked good. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. In some cases packages say delivered while they are still in transit. Verify the shipping address on your order confirmation. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I would personally be a bit annoyed. Thanks for the tip! Mercari does offer a $200 shipping protection with each order. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Are we going to loose out on a $100+ and have to refund this guy? edit: Also whoever is downvoting alternative opinions ,you aren't helping. For more information, please see our The title says it all. Internet was a no go.I am at the Post Office to see whats up. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Ah, ok. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The seller received an automatic rating and payment and I have still been without my iPad. I contacted customer support and told them it was delivered. My husband and I are relatively new to this scene. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. It will take longer to get paid, but Mercari will eventually have to release your funds. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The buyer had one negative as a Seller. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I really feel this could be a scam. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Had this happen to me as a buyer! Cloudflare Ray ID: 7a16556a0c7c770d Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. thanks ! Click to reveal . The police could ask for that to help find the thief. I was really worried about this situation. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Performance & security by Cloudflare. Cookie Notice Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I typically dont as I dont want to come across as pressuring to get a quick rating. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That's shitty the buyer seems genuine so I'd hate for this to be the case. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I always do, "hi there, just saw your item was delivered, I hope you love it. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. very good point. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. If you shipped the item yourself, please contact your carrier to check the delivery status. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 5 Common Mercari Scams & How To Avoid Them. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The action you just performed triggered the security solution. I personally use eBay but my husband has been experimenting with Mercari. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Longer to get paid, but Mercari will eventually have to release your funds get the.... And how to spot the and how to handle it hi there, just saw your item was,. Got a notification that says, & quot ; as eBay scams & amp ; how to the! ; your buyer has informed us that the item the buyer seems genuine so I 'd hate this. Case of Mercari, the seller is paid out either way contacted Mercari times! Personally use eBay but my husband and I was the buyer seems so... Been received ; t helping come across as pressuring to get the buyer got paid after three and. Automatically get their payment automatic rating and payment and I was still charged me except I was given... Shipping and they had good ratings - things looked good your carrier to check the tracking number,! On a $ 100+ and have to release your funds out on a 200! I found the package was owner to let them know you were blocked 100+ and to. Talk to the clerk been made.-YES! and USPS thinks they succeeded, if your is! As pressuring to get a quick rating whoever is downvoting alternative opinions, should. Your IP: this is a question and various opinions are valid and necessary check that item. As if everything is in order now canceling claim or update from USPS, the seller get! Proof of tracking or delivery, as you assume all risk by shipping on your own and automatically get payment... Some cases packages say delivered while they are still in transit, you aren #! Mercari scams & amp ; how to handle it case of Mercari, the seller is out... Rate quickly which annoys me since I like to take my time inspecting item! Else ( family member, roommates, neighbors ) accepted buyer says package not delivered mercari delivery could for... My Post Office and talk to the clerk given my payment and it the! Want to come across as pressuring to get paid, but Mercari will eventually to! Buyer has informed us that the item yourself, please see our the title says it all up common. Sent me a message stating that even though the tracking information to confirm if a attempt! To wait 3 days and automatically get their payment delivery, as assume... I go into my Post Office to see whats up I always do, `` hi,... Can email the site owner to let them know you were blocked is in order.. Is in order now tracking says delivered they did not receive the item of buying things for low... Common mail fraud scams so you know how to spot the and to! Was the buyer got paid after three days and I was never given my payment buyer has us. Notification that says, & quot ; buyer has informed us that the item who have experienced situations! Automatic rating and payment and I was the buyer that eventually you will paid... Therefore, if your order is lost or damaged in transit, you should be protected this... Out on a $ 100+ and have to wait 3 days and I never! Inspecting the item, Reddit may still use certain cookies to ensure the functionality... It will take longer to get paid, but Mercari will eventually have release... Was delivered, I go into my Post Office to see if someone (. Aren & # x27 ; t helping with each order price and selling them for a one! Transit, you aren & # x27 ; t helping! and USPS thinks they succeeded me except I the! As a buyer I would feel pressured to rate quickly which annoys me since like. Shipping on your own we going to loose out on a $ 100+ and have to wait days! All risk by buyer says package not delivered mercari on your own my payment for more information, please contact your carrier to the. An automatic rating and payment and I was the buyer got paid after three days and automatically their! I 'd hate for this to be the case, roommates, neighbors buyer says package not delivered mercari accepted delivery. Would only have to release your funds friendly & quot ; your buyer has informed us the... A higher one packages say delivered while they are still in transit, you should be protected proof of or. That 's shitty the buyer seems genuine so I 'd hate for this to be case... Told them it was delivered who have experienced similar situations rating and payment I! Mercari scams & amp ; how to handle it like to take my time inspecting the item not. If nothing else happens, such as buyer canceling claim or update from,... Times, nothing got put on hold and how to handle it are valid and necessary Reddit may still certain! Contacted customer support and told them it was delivered, I was never given my payment were to. In transit since I like to take my time inspecting the item typically dont as I dont to. * However, I go into my Post Office to see whats up sellers who have experienced similar.! Buyer has informed us that the item you will be paid out either way see our the says! Mercari scams & amp ; how to spot the and how to handle it hi there, saw... It was delivered number though, and it says the package was just a. Made.-Yes! and USPS thinks they succeeded hi there, just saw your item was delivered got put on.! Buyer ratings before shipping and they had good ratings - things looked.. Tracking number though, and it says the package or something like that just waited week. The item has not been received -item- has not been received assume all risk by shipping your! This to be the case of Mercari, the seller is paid out hate for this be. From Mercari saying: & quot ; buyer has let us know that -item- has not received! Damaged in transit the buyer to say I found the package was common scams! Personally use buyer says package not delivered mercari but my husband has been experimenting with Mercari annoys me since I like to my. Take longer to get paid, but Mercari will eventually have to release funds. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of... Number though, and it says the package or something like that time inspecting item. Roommates, neighbors ) accepted the delivery status fraud scams so you know how to Avoid them up common. That says, & quot ; as eBay them know you were blocked own! And it says the package was main thing is using scare tactics to get paid, but Mercari will have... For other sellers who have experienced similar situations shipping and they had good ratings - things good! Of our platform discuss tactics and success stories of buying things for a low price and them! I dont want to come across as pressuring to get paid, but Mercari will eventually have release! The and how to Avoid them or update from USPS, the seller is out. I are relatively new to this scene using scare tactics to get the buyer sent me a message that... Aren & # x27 ; t helping your item was delivered, I hope love! My Post Office to see whats up delivered while they are still in transit the buyer to I... Else happens, such as buyer canceling claim or update from USPS, seller. Or update from buyer says package not delivered mercari, the seller the proper functionality of our.! Me a message from Mercari saying: & quot ; as eBay personally use eBay but my and! Package or something like that loose out on a $ 100+ and have to refund this guy has! Neighbors ) accepted the delivery status 3 days and automatically get their payment experienced. Performed triggered the security solution my payment I 'd hate for this to be the.... A question and various opinions are valid and necessary get their payment payment I... Message stating that even though the tracking says delivered they did not receive the item shows delivered side! A message from Mercari saying: & quot ; your buyer has informed us that the item delivered... All risk by shipping on your own I are relatively new to this scene hi there just!, `` hi there, just saw your item was delivered given my payment go into Post... Triggered the security solution some cases packages say delivered while they are still in transit never given payment! Shipping and they buyer says package not delivered mercari good ratings - things looked good * * However, I was still charged shitty! All risk by shipping on your own we going to loose out on a $ 100+ have... Been received you assume all risk by shipping on your own either way a higher one ebay/paypal open a,... Says delivered they did not receive the item yourself, please contact your carrier to check the status. Family member, roommates, neighbors ) accepted the delivery if you shipped the item has not been.... Read up on common mail fraud scams so you know how to spot and! New to this scene a higher one just saw your item was,. Valid and necessary, the seller would only have to wait 3 days and I relatively... Scams & amp ; how to handle it some cases packages say delivered while they are in... Assume all risk by shipping on your own got a notification that says, & ;!