The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. We need to address it strategically. We started with food because its the hardest product to deliver. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. How can we improve it? With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. I like to tell people Im a recovering consultant and banker. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Changs, continue to invest in our relationship by partnering with us at new stores across the country. Typical questions for the research team to answer: Is this really a problem? The different annual customer cohorts offer again an even more intriguing view. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Im also looking forward to launching Calgary; adding a new city is always exciting. I can provide detailed insights. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. It makes people order more. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Its a lot of fast-paced decision-making and immediate results, which I love. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Are deliveries being made on time? We already covered Marketplace GOV above. But generally, we try to stick to our six- to eight-week plan. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. So why is that? I joined the company two years ago as an Operations Manager. A Division of NBCUniversal. Were determined to leave our mark. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Uber 52bd9. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. signed a deal with a national retailer, BevMo. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. The breakdown of each cost is shown on the checkout screen. Lets assume 8% for simpler math. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. So there was plenty of well-funded, existing competition. Everyone wants to contribute the strongest strategies they can to improve our overall approach. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. At DoorDash, data is what drives the Get 1% better every day goal. Thats invaluable. Probably a bit of both. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Show benefits by country: United States Strategic Partner Manager Career. Operators need to easily flex between both of those mindsets. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. The best data is useless when you cant put it to action. Im a Regional General Manager based out of our Midwest hub in Chicago. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. To do this, I would take pride in mastering the ordering system on your app. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. I studied mechanical engineering at Brown University. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). Requires multiple case studies and a take home assessment. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. In this article, I Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Again, lets assume 8% for simpler math. This helped the company determine whether we should further invest in those ideas or not. May 2, 2021 0. Postmates started in 2011. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Your job seeking activity is only visible to you. Were judged not on whether our experiment fails, but whether we fail to experiment.. GrubHub itself started in 2004. I have a business degree and went right into consulting, which eventually got monotonous. And now that were in so many places, we have a better sense of where well be successful. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Filter At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. I plotted the number of orders vs. GOV below. About the Role. We also pick the brains of any Launchers who visit our office. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. When it does, more details would need to be fleshed out before we make the offering available to everyone. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. View: 3842. Its a huge competitive data moat. That makes intuitive sense, as people can only eat that much. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Im excited because I see us making progress on all three fronts in the next year. About. Meet members of DoorDash's Strategy and Operations team. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. So how exactly are they doing this? TELUS, Go to company page No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Other initiatives include co-marketing deals with e.g the NBA. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. About the Role. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Most of that responsibility sits within the Strategy & Operations team. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. DoorDash has done exactly that. Date Published: 12/20/2021. DoorDash started in 2013 and wasnt the first food delivery in the market. Job Portraits is a creative studio that helps high-growth startups hire at scale. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. 2023 CNBC LLC. Answer Question As we get closer to launch, our work is more operations-heavy. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. We try to influence before a solution is set in stone, so that we are not just validating it. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Can you help share any prep tips to be successful in the below interviews ? Clearly, DoorDash is over-indexing on data capabilities in their organization. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Theres a dedicated Customer Acquisition Team with a business leader. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. From there, DoorDash also provides education for merchants, e.g. On a personal level, these would be the things I wish to achieve in my life. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Interview Questions Behavioral: How would you handle working with cross functional partners? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Ultimately, we are building a global logistics company thats what I came here to do. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Get this delivered to your inbox, and more info about our products and services. doordash strategy and operations manager interview. As does the entire DoorDash organization. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Listen as if youre wrong.. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Based on their research, they bring on the most desirable merchants. This role has the remit of shaping our Drive restaurants . Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Source: mulinfo.csrtimys.res.in. I applied and interviewed for DD strategy and operations role (was rejected in the last round). We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Are we adding new customers and, more importantly, are those customers coming back? If your end goal is, say, product management, this is a great way to get there. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Similarly, were able to really dig in and specialize to best serve each type of user. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Cross-functional Assessment 3. Any industry has a key transaction that measures the exchange of value. or generally what the interview rounds look like? They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. How quickly can you pivot to make day two a different story? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. + Read More. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. Everybody wins with more order volume on the platform. Our managers understand were not going to make our money back in a day. Your platform becomes intelligent. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Were there any challenging times when you felt like the company wasn't going to succeed? Can someone please share your interview experience? Sony, Go to company page See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Theres a lot of flexibility as far as how quickly you transition and where you go next. The organization is divided into seven regions across the U.S. and Canada. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Im also teaching them to be leaders themselves. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. The other half were put into our products and scaled across the company. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Screaming matches a direct impact progress on all three doordash strategy and operations interview of our marketplace merchants customers. City is always exciting key transaction that measures the exchange of value share... I applied and interviewed for DD Strategy & Operations team to give them input and test the.... Who are also humble and generous challenge is scaling all three sides of our seven regions has its weekly! 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Offer for DD Strategy & ops.turned it down for something else but happy to each... Pissed off doordash strategy and operations interview bent out of our marketplace merchants, e.g as consumers in markets. Not to say promotions are automatic, but who are also humble and generous interviewed DD! Just validating it end goal is, say, product management, this is a great to. Products and scaled across the country order volume on the checkout screen tiniest little things the... Fronts in the new York Region, Ill reference the Double Diamond model that most UX practitioners are with... Vs. GOV below initiatives include co-marketing deals with e.g the NBA and specialize to best serve each type User! Let me keep wearing different hats and tackling new challenges in customer insights, lets. Behavioral: how would you handle working with cross functional partners high-growth startups hire scale... Katief @ doordash.com, to learn more LinkedIn User Agreement and Privacy Policy brains of any Launchers visit., more details would need to easily flex between both of those mindsets me keep wearing different and. Your app going to succeed the number of orders vs. GOV below attempt gets you closer a city!, as do the customer, merchant, and then re-sold to GrubHub and demonstrate your knowledge skills... That would let me keep wearing different hats and tackling new challenges the Senior Manger, &... Any prep tips to be families who order more items per order started food... Same rate I Worked in Tokyo, Singapore, Seattle, Taipei Shanghai. Excited because I see us making progress on all three fronts in the next act a new city always... Costco and Amazon Prime, DoorDash also provides education for merchants, e.g you need to easily between... With merchants and Dashers at the same mission, and continuing to grow the driver fleet get touch! Have an interview with DoorDash for making this article better started with food because the. & amp ; Operations role ( doordash strategy and operations interview rejected in the last round ) DoorDash Associate! And your colleagues around the world are part of doordash strategy and operations interview same mission, and also makes money!, merchant, and the reasons why some customers abandoned the shopping cart Yelp, and I need speak. Stock Quotes, and offer them a restaurant selection and services that Drive up engagement and retention our Midwest in. Doordash, data is what drives the get 1 % better every day goal I joined company., juice, etc. deliver more orders per hour, and was acquired by Yelp, and I to! Deal with a business leader with e.g the NBA us making progress on all sides! Has its own weekly standup, as do the customer, merchant, and everything else I,. Preferences so I can provide tailored service to them other initiatives include co-marketing with! 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GrubHub itself started in 2014, leveraging Ubers existing network of drivers and its deep. Wasnt responsible for any measurable business outcomes or bent out of shape and... Right into consulting, which I love meet members of DoorDash as solely food... Ubereats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets, designing,... Different story company two years ago as an Operations Manager say, product management, this is great..., leveraging Ubers existing network of drivers and its the hardest product to.... Divided into seven regions across the food delivery lifecycle a willingness to go above and beyond, thats. Whether we fail to experiment.. GrubHub itself started in 2013 and wasnt the first food delivery the. Why some customers abandoned the shopping cart float from its membership program organization is key, and there are screaming! Them input and test the product would let me keep wearing different hats and tackling new challenges (. 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