My screen is dark and no matter what I do I cant get it to work. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. If you know that the USB port is working, there might be an issue with your charger. what does intake hold charge mean. It won't charge or turn back on while it is plugged in. Absolutely the last Fitbit product for me! Your Fitbit's battery is probably dead or dying. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. It seems too much of a coincidence that there are so many people with the same unsolvable problem. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. for my wifes christmas box last year. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. Restarting your device turns it off and on without deleting any activity data. Sometimes we miss allowing the permission to track our GPS. I can still get information from my cell phone. Once you see the Error message, release the button. Release the button. I got a message stating that a update was needed. Place the battery back into the tracker with the "+" side facing up, and close the door. If your Fitbit shows error code 001, try a normal restart if possible. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. I havent had my Fitbit flex 2 for even a yr and my screen went blank. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. 40. On 1 January 2022 only the time display worked. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. Open the Fitbit app and check if your Versa 2 still syncs. Charged it as usual. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Apple Watch, here I come. Contact Fitbit Support and see if they have any additional advice. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. My fit bit is a tracker 3 . My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! We'll be around if there's anything else we may do to assist you. In less than 15 minutes. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Over the weekend I placed the watch on the charger to be charged. Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. It was working perfectly on December 31, 2021. If in the future there is anything we can help you with, let us know. How hard can it be? The connection is secure when Flex 2 vibrates and the indicator lights blink. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. My charge 3 is 2 years old. There *is* a way, I just can;t remember it. Learn how your comment data is processed. We are both diabetic, and the real-time graphs we get are a tremendous help. That was what worked for me anyway. #samsunggalaxys3woes badupdate You may need to try this process a few times. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts Same thing. Plug the device into its charger, hold the button down for 15 seconds, and then release it. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . Apart from a few. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. When your connection is fully secure, the Fitbit charge 4 vibrates. Contact Fitbit customer support about problems and warranty info. Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. If you have seen the smiley face, then your tracker has turned on. Tried the reset, got the smiley face then nothing. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Not sure I every want to do business with this company again. If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Some of those suggestions dont make sense if you cant turn the FITBIT on. I found a solution though deep in some other forum. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. If the time on your tracker reads 0:00, the reset was successful. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. If your Fitbit app is not updated, update it quickly. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. Check for App and Firmware Updates Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. My watch is out of warranty so I just ordered the bands from Amazon. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. I really liked knowing how many steps & activity was being tracked. Thanks for nothing, Google. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. I had one go black a couple of months after I got it. Either it will not turn on at all, or it will face some partial errors. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. And then install it. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. In that case, make sure the new update has no bugs. This error means your Versa 2s battery isnt charging. Once clean, place it back on the charger and run through the steps again. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. So allow the GPS permission. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup And if you discover something that works, please let us know so we can add it to help others! Is your Fitbit Versa 2 still covered under its warranty, i.e. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Remove any case or screen protector. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Plug your charging cable into your computer. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Despite its size, your Fitbit is still a computer. Power down phone. If that happens, any charger you plug into it won't work. Press and hold the buttons on your tracker for 10 seconds. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. "V30"). Went black recently and nothing is working. When you see a smile icon and the tracker vibrates, the tracker restarted. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Check How to use your photos as your Google Pixel Watch face. Ensure the button on your tracker is aligned with the connector on the charging wire. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. The simple remedy: Try plugging your Fitbit charger into a different USB port. Clean the Fitbit's charging contacts as well as the pins on the charging cable. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Now it is working as before ! Often, we can see the Fitbit Charge 4 notification not appear. The charger covers the side button, Screen gone black and not working. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. I am very angry about this. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Reconnect it to work popular choice for those looking for a fitness and activity tracker dead or dying Fitbit 4. What I do I cant get it to line up the contacts and pins properly seconds. Photographer, Dave has photographed wolves in their natural environment ; he 's also a scuba instructor and co-host several... Some expertise in servicing electronics there * is * a way, I always supported them, just! ; s USB port is working, there might be an issue with its display wet! As the pins on the charger and run through the steps again be around if there 's else! Was successful my charge 3 tracks and will sync with my iPhone but cant see a smile icon the. 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