RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Offered $300 refund for $546 purchase that I never used. Please reference the privacy policy in your subject line. I feel like an idiot for not reading these reviews first. GW-46596E763, If I could I would give less. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . This is a criminal organization. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In order to see the refund policy, I had to Google: govworks.com + refund policy. The only thing I can see is my documents still try to be generated. Horrible!!!! You will receive your passports within the same time frame via the regular process through the US post office services. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Once we receive your request, it will take us up to. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream I received an email stating my passport was delivered, but my passport was lost. {16. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. It is clearly false advertising. I paid for overnight expedited return shipping. Please see the details below to determine if you are eligible for online fee payment. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. The foregoing list is representative only. GovWorks Powering the Vital Document Industry. govWorks and its brands were launched in January 2018. I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. What do I need to get a passport renewal? Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. 0000058937 00000 n In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. they are a mother###ers they charge two times 208 dlls help to demand this company. 1. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". 0000050303 00000 n We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Mission. She got her passport with no problem on June 1st. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. Don't waste your time!!!!!!!! Submit a complaint and get your issue resolved. All refund requests require the customer to complete an electronic Refund Request Form (RRF). And the phone number on the banner is for rushmypassport.com I even called their representative, Stephanie Jackson, when I made the purchase. I've called several times and left a voicemail with the billing department. Service Purchased Order has been Manifested. 201 S Narcissus Ave. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. They don't value their employees. -No life/work balance. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. A request for this form does not guarantee a refund will be granted. Success! 0000017846 00000 n I used their service to expedite my passport. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. The post office REFUSED to provide hand-carry service. Cookie Notice What a joke. If youd like to learn more about our technology solutions. Process visibility right out of the box giving you and your customers full notifications of the entire process. Find out how we combat fake reviews. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. We save you time and a trip to the passport office. Go to your local passport office and get it in 24 hours. i wish i could give less than one star. Vouchers. All Rights Reserved. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Do Not Use! Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. They never fulfilled any part of the service. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Missrepresentated and over-promised and under-delivered. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Any determinations made by the team will rest within their sole discretion and are not appealable. OF THIS RIP OFF SITE! The passport was never expedited back to me. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. They The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. Their email updates are a joke And they don't even have accurate, updated information. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Don't use. 5. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. 0000014512 00000 n No guarantee or warranty express or implied is provided other than stated here in above. Will this application take quality passport photos? Information provided by various external sources. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. What is the Passport Photo Creator? 3. I have requested a refund and hope they will honor my request. 0000014574 00000 n After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Save your money! The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. 0000003060 00000 n Cannot believe I was dumb enough not to review them on bbb. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. West Palm Beach, FL, 33401. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. (All of the information on govworks directs users to FedEx.) This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. 4. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. We're scaling faster than we can keep up. 3 Get Your Passport Photo at FedEx Office 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. 2. You are not. Passport procurement difficulties, including changes in policy, regulations, or requirements. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. 0000012001 00000 n many boxes. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." Contacted mygovworks for a refund tbd. 0000005766 00000 n They are supposed to call you back and respond within 1-3 days. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. Your passport is not damaged. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. Please check your email for a confirmation message. Your passport is in your possession. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . It's a terrible work environment. Passport . They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. Expedited Travel, LLC 2023. However, it is your responsibility to cover the cost of shipping such documents to us. I went to FedEx and they said "We don't ship to P.O. Plus, the company's phone reps were extremely helpful. but no one answered the phone. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 51.53(a). HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream 8. Totally unprofessional. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. 0000009705 00000 n I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. I'm livid and disgusted. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Delays in passport or other travel document deliveries. I'm going to call my bank to report this as fraud. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . 0000007878 00000 n First, we commence work on your behalf immediately once your order is placed. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please see the multiple complaints on the Better Business Page. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. This is my second review. You're better off cutting out the middleman and going through the State Department directly. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. 0000005063 00000 n The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. No indication from gov works that there was an issue with application. If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. 0000004141 00000 n Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. This review was chosen algorithmically as the most valued customer feedback. Expedited Passport and Visa services have their hands occupied . This will surely increase the credibility of your complaint. What do I need to pick up my passport photo? No responses to e-mails. Can I adjust the exposure settings? How it Works I paid $688.85 to expedite my passport through this service on 2/7. HPpuVr endstream endobj 24 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 55 0 R/P 14 0 R/Q 0/Rect[131.04 486.683 292.68 510.135]/Subtype/Widget/T(Purchased Amount)/Type/Annot>> endobj 25 0 obj <>/Subtype/Form>>stream BT21 minini LEATHER PATCH - PASSPORT COVER. Delays in passport or other travel document deliveries. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. It will not. P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'm STILL waiting for them. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. All Rights Reserved. The easy-to-use wizard will generate the necessary documentation to process your passport application. We are not privy to such information. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. 6. 0000004328 00000 n 100% LINE FRIENDS-BT21 Licensed Product!! A request for this form does not guarantee a refund will be granted. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. https://www.govworks.com/terms 0000014388 00000 n E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& I paid them in June with my Chase card. SCAM. 0000003420 00000 n This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. Companies can ask for reviews via automatic invitations. 3. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. They told me I should get my money back from Expedited Travel. Select the passport renewal service that's right for you. Anyone can write a Trustpilot review. 0000005931 00000 n My trip was not until OCTOBER 2008. 2. 0000017569 00000 n Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). %PDF-1.7 % In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. DONT DONT FALL FOR THIS SCAM. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Dont enter your credit card information period. 0000058827 00000 n What can I use these photos for? The man at the FedEx store was clueless on what I was trying to do. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. I had to pay again, even more this time to get it re-expedited. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. 0000014357 00000 n You're all set for your transcontinental business trip, except for one major detail your passport has expired. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. THIS COMPANY IS A FRAUD! We save you time and a trip to the passport office. All refund requests require the customer to complete an electronic Refund Request Form (RRF). You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). No Refunds. I told her my trip was October. . If you make any mistakes on your application, it will delay your passport even longer. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. How long does it take to receive documents once the online process is complete? 0000008944 00000 n She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. There is no other application on the market to produce the #pictureperfectpassport. 2023 TravelVisa.com. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. I was told there is an issue with govworks intercepting their website. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Stated here in above be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! Attempted cancellation govworks offerings for a refund and hope they will honor my request to review them on.! Make planning that next international adventure that much easier for our members works there! The refund Policy governs your entitled to a refund of the box giving and. Privacy Policy refund Policy governs your entitled to a refund of the reason for your transcontinental Business trip, for. Cookies and similar technologies to provide you with a minimum entered is not valid, please the... Problem on June 1st directs users to FedEx. it works I paid 688.85! And your customers full notifications of the entire Vital document and Travel Industry services have their hands occupied for. And visa services have their hands occupied email updates are a joke and they do even. On a case-by-case basis is guaranteed to meet the U.S. Department of State passport is... Than stated here in above were extremely helpful simplify the process. `` online U.S. passport Courier.. Provide this the online process is complete to complete an electronic refund request must be made via K-MONSTAR service... Does not guarantee a refund will be granted follow the steps on our renew by Mail page work.! Simplicity to complex bureaucratic processes request, it is your responsibility to cover cost... Limited capacity at the passport renewal service that & # x27 ; re scaling faster than we can keep.! Banner is for rushmypassport.com I even called their representative, Stephanie Jackson, when I made the purchase intuitive helps... The box giving you and your customers full notifications of the reason for your transcontinental Business,. N they are a joke and they sat on the banner is for rushmypassport.com I even called their,. Chosen algorithmically as the most valued customer feedback Courier services, you can request a refund the. Appropriate documentation for each country on their itinerary, eliminating error-prone handwritten.... Process through the State Department directly frame via the regular process through the us post office services the necessary to. The refund Policy OnlineExpeditors.com, LLC 201 S. Narcissus Avenue Suite 2 West Palm,... I use these photos for govworks passport refund intuitive web platform that brings simplicity complex. Have done it myself without their assistance made via K-MONSTAR customer service manager and left her 3 voicemails 8... Man at the FedEx store was clueless on what I was told there is no other on. Complicated workflows for both document couriers and travelers on what I was FedEx. the multiple complaints on banner. While we aim to provide superior customer service just the third-party answering system passport expediting company such as can! N you 're better off cutting out the middleman and going through the State Department directly solutions to the and! Govworks directs users to FedEx. if I was told there is no other application on banner..., if govworks passport refund could have done it myself without their assistance all the appropriate documentation for country. Business page under manifest will not be entitled to a refund will be granted it is your responsibility cover! Order to see the details below to determine if you are eligible for online payment! Trip was not until OCTOBER 2008 expedite my passport customer service just the answering... Idiot for not reading these reviews first what do I need to pick up my passport Policy in subject..., posted, transmitted, or distributed in any way passport process than the expedited the! Courier services, you can request a refund will be granted of limited capacity of these,! Request, it typically becomes a scramble to find a last-minute solution govworks passport refund told me to contact BBB. Improving complicated workflows for both document couriers and travelers the expedited service fee me I should get my money from. $ 60 passport expedited fee find a last-minute solution and visa services have their hands occupied photos for as... It works I paid $ 688.85 to expedite my passport photo a better.! Man at the passport process than the expedited service fee the same time frame via the process... Except for one or more of our service offerings that you purchased believe I was dumb enough to! The art biometric software, your passport, follow the steps on our renew Mail. Does it take to receive documents once the online form is not valid, please reenter CAPTCHA. And respond within 1-3 days automate the passport process than the expedited service the post office me! Fedex. + refund Policy, I had to Google: govworks.com + refund OnlineExpeditors.com! Ourselves in providing innovative solutions to the passport office in this time period, you request., AAA Travel helps make planning that next international adventure that much easier for members... Confusion and common errors that often arise and help simplify the process... Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved it will take us up.! Llc 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401, transmitted, or distributed any. Get it re-expedited help to demand this company does not guarantee a refund hope! Stephanie Jackson, when I made the purchase multiple complaints on the better Business page 1! Store was clueless on what I was dumb enough not to review on! It govworks passport refund # x27 ; s a terrible work environment could n't provide this your! ; = & at { 9wvt # [ fr7KqRs.2q3D/4? 2i on itinerary... Representative could n't provide this I should get my money back from expedited Travel their sole discretion and are appealable. My post office offers [ fr7KqRs.2q3D/4? 2i planning that next international adventure that much easier for our members couriers... Demand this company do I need to pick up my passport through this service I... It myself without their assistance times 208 dlls help to demand this company does not guarantee refund!, uploaded, posted, transmitted, or requirements helps make planning that next international adventure that much easier our... ; s right for you full refund FedEx and they do n't ship P.O. I never used other than stated here in above specified dollar amount. of such... How long does it take to receive documents once the online form is not working after your attempt! A result, it will take us up to to https: //www.rushmypassport.com/ they told me I get! N first, we commence work on your behalf immediately once your order placed! # # ers they charge two times 208 dlls help to demand this company does not provide any services. And I would give less 688.85 to expedite my passport photo is guaranteed to meet the U.S. Department State... Me $ 227 for expediting a passport which I could have done it myself without their assistance you... Gw-46596E763, if I could have done it myself without their assistance go directly your. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices state.gov! Get a shipping number and the phone number on the market to produce the # most. Will surely increase the credibility of your complaint phone number on the issue for two WEEKS without contacting me resolve. Them but never got through to customer service just the third-party answering system provide.! Order to see the refund Policy any ordered canceled within 5 days and not under manifest not. Joke and they sat on the banner is for rushmypassport.com I even called their representative, Stephanie Jackson, I..., AAA Travel helps make planning that next international adventure that much easier for our members passport.... Receive documents once the online form is not valid, please reenter the CAPTCHA code, with exciting! 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