I did request the reinstatement of my buying and selling privileges on Friday. Besides all of that, I feel if a company/organization is legitimate, honest and upfront, then there would be an amazing customer service!! My son and I are both book lovers and Id like to sell books and childrens items as well. In the return screen I contact Posh stating I got a damaged return (now unusable/sellable) and hear crickets. And half the time they dont respond so youre just wasting your time chasing after ghosts. Hey,Ive been selling on posh (and buying) for about 4 years. Too bad too because I loved shopping on there and there were some truly great sellers with fun wrapping & thank you notes- but Posh wont get a penny more from me. Yes, Poshmark has good deals, but sometimes it is too good to be true. Mercari didnt do anything but send me the same copied and paste reply that I was shit out of luck. Disappointed in Posh. I was pretty smitten, as it was very unusual, and a piece of art, in my opinion. Given the high Poshmark fees that sellers have to pay, this is simply unacceptable. It was very cathartic to vent. Hi @thetokensoul. Luckily 99.9 of my sales have been wonderful. After a week of begging thank god they allowed me back. I decided that, if the stain was barely noticeable, it wouldnt matter if I was unable to remove it and I went ahead and purchased the dress. I would recommend reporting it to the local authorities, or Tweeting publicly to Poshmark to get a response. I would recommend starting with Tradesy and eBay. I know darn well they never looked at my photos, yet they actually let her submit photos twice, and asked me to please be patient. Congratulations by the way and thank you for writing this. I decided to sell on Poshmark because I took a early retirement and wanted to do something Part-time on the side. But then again, who isnt? I dont have a pet. Ive been active on Poshmark for little over a year and have been busting my tail trying to make my store and followers grow. Now ladies if you ever worked retail in a clothing store , you always have that repeat custom that comes in the store buys an outfit an wears it out an comes back to the store to return an outfit she wore !!! Be sure to include the following information: Ive sold about 5 small items like fashion jewelry, etc. I also didnt like that the shipping was the same price no matter the item was. What they really mean is exposing this activity breaks down the trust and integrity of users. I dont mind doing the work but i believe i should at least be seeing some improvements on their part. Finally Poshmark voted in my favor and the story was over. Now I found thus blog because I was severely harassed today for no reason by a random person. They mentioned the policy of asking the buyer to describe the issue and sending photos. The Seller and Poshmark ruined it for me! I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". The buyer receives it and a couple days after the tracking says its been delivered, the guy messages me and says its damaged. Im also seeing what youre stating. As stated, I am considering quitting Poshmark. It just was completely consuming and I found myself buying to sell.. then not selling.. then not getting a return in the investments. I sold a brand new pair of tommy bahama flops a couple weeks ago. The really cool thing about it is that they are not penalized as long as the cancelation is made within the seven days allowed before shipping is required. I do detailed measurements and fabric content for every last item I post. I was under the impression thst Pishmark had individual sellers putting up for sale their own item.What Ive seen, increasingly, is tons of sellers putting up for sale items they have bought off ebay and some of those cheaper, asian based stores that are all over the internet! IT WAS NOT LIKE THIS AT ALL WHEN I SOLD IT TO HER. Poshmark has a consumer rating of 1.55 stars from 2,457 reviews indicating that most customers are generally dissatisfied with their purchases. Then there are the pervert trolls. Though I became a member in 2014, I never used the app or looked at the siteI only started selling items this past December, 2017, literally 2.5 months ago. What bank gives you that much interest on your money. as far as the lowballers I blocked them too and I found when people low-balled me on an item that was brand new I would simply raise the price even higher just to piss them off! She made this payment 3 weeks ago and has not heard a single word from Poshmark since then. Poshers reading the full description & observing photos of jewelry and immediately filing a claim stating that the item was not as described ? Without a Fashion and Accessories platform, I no longer have an interest in having a closet and Im officially quitting this job yeah! Was going to try eBay but I also feel it will get lost in the masses and have been contemplating Shopify since I have such a passion about what I want to do. I told Mercari theyd lost a very valuable, and honest seller. The low balling when stated as firm- yep. They seem to take a quicker notice when you go to a third party for help! This seemed to Enrage her.. I have this terrible feeling i will never get my bag back! I will now only buy on TheRealReal. Thanks for the comment Angelica! Im not even sure if they have a brand promise but it seems the expectations users had was contrary to their actual experience. And there were no rip or hgaing threads on this suit- i would have know, So basically this is when i googled the apps and found out about scams, She bought it to wear for the weekend or just decided it didnt fit and PURPOSELY popped the stitching on it!! If you're a buyer and have asked for an . The time investment is ridiculous and for what? I had one of the BEST years ago but the owner is gone now and times are very different. I dont mind working hard to make sales and build community. It doesnt affect anyone who is buying if they see you sold one item or hundreds as to whether youll make a sale. Click that and you will see the "block user" option. He had flown it, crashed it, and was trying to return it. Im glad you created youre own store! Somehow she came up with screenshots and a fake trackint number (probably a different order altogether!) At this moment, they still have the wrong name of the bank associated with my bank routing number. from my research of the Posh parties everything I read up on them said that the posh leaders of the parties mainly promoted their own product and that very few people got a lot out of the Posh parties so again bc time is limited for me I do not bother to participate. Welcome to Poshmark! Caitlin, I looked into PM last week and decided it was like a high school clique I never wanted to be part of. I doubt it displays on the newsfeeds of all our followers. My website is registered, and I have the bare bones in place but need to finalize my website and get some items listed. I could not agree with you more!!! I always ask two or three questions. She was so argumentative, rude, and unprofessional that I was almost happy that she blocked me from her closet. Thats how Ive been able to increase my traffic. But buyers need to also remember the time and effort that goes into listing items. Poshmark reports more than 80 million users, with five million of those being sellers. Good morning! Did you do a direct mail campaign to notify them? You might not get the ton of eyes on your products like you do on Poshmark, but the quality of your visitors and buyers will be better and you wont have to deal with all the headaches. Do a search on a LV or Gucci bag and you will find thousands of counterfeits, both illegal and against Poshmark documented policy. Not strictly a safe assumption. I responded immediately to the clam and again a day later but Poshmark has not had the courtesy to respond. Thank you for the information about other options. Because it sold for above $500 it had to be sent first to Poshmark offices for authentication. PM has made me not visit the mall for a 3 weeks now, so it has made me save some money and get REALLY good second hand stuff. As a buyer Im very frustrated now with sellers who post but never provide any detail of the items (when it only takes a second to measure), those who send damaged goods and those who take my money and never ship at all. I will proceed with caution on Posh.. I sold on Ebay for several years with a consistantly high rating (99-100) and when I had a couple of unfounded lower reviews, they restricted my selling! The feature is abused 99% of the time by jealous nitwits who want to close down competition or ignorant fools who think they know authentic goods when they havent the first clue. I started buying on Poshmark two weeks ago, so Im definitely a newbie and just learning the ropes. Poshmark denied me the ability to buy forever when I paid $70 for Birkenstocks that did not fit, then found out I couldnt return them due to fit, then I wrote that my experience was a scam on the sellers listing. Maybe one day Ill create something of my own. It said she knew how much I wanted. Because Poshmark and other online selling is only passive income until it isn't. If you have to spend more than a few minutes creating your listing and then doing some occasional sharing, there is nothing passive about what you're doing. What are your thoughts? Seriously. Poshmark doesnt have a 1-800 number and doesnt responds to emails. I still love what I do, because it is their decision to call me a name. It sucks because Ive been able to made decent money using it but the horrible customer service combined with their 20% commission makes it just not worth it to me anymore. SMH . You couldnt see it. And I totally agree re: giant time suck. It has left me mortified that trolls like this exist on this site and poshmark does nothing. I have been trying to get this one jacket which is fairly expensive. They denied my claim stating it wasnt enough evidence of a fake. It's a digital marketplace that provides buyers and sellers, or 'Poshers' as they're called, to create a community whereby they can sell brand new or used items. Ill check into it now. The buyer opened a dispute claiming its not as described and is broken. Thanks so much! An interesting fact that my friends have pointed out to me regarding Posh (which is why they will never sell or buy from them): Chances of wanting several items from one closet is rare. Jeanette, unfortunately there is nothing you can really do except block that buyer from every purchasing from you again. whatever that may mean?. The cost to market my site to get effective sales is also a financial burden. Thats ridiculous. There are so many positives. I have taken allmost all my preowned irems off but i know Ill have problems anyway. Thank you. Beware of Ebay! That said, Im sure a class-action lawsuit for sellers interested in legal recourse would change Poshmarks tune becauseas Ive read in all these commentsthis is completely unacceptable and out and out THEFT. I want to be able to ask the lowest prices possible and this 20% commission would force me to jack up prices in order to make a small profit myself. Sorry! Once a user is blocked, they will not be able to Like, Comment, Make an Offer, Share or Purchase any of your listings. Listed high quality goods I sell through galleries from $35-105 and got ONE offer in six months on my jewelry only page. The thing that gets me is, Im not Instagram savvy and Im looking for a way to reach that market. Please note we processed a refund for both orders. Again, there should be more seller protection offered by Poshmark when it comes to trolls like these and Poshmark scams in general. Poshmark depends on certain balanced incentives to produce great growth. I show them all the photos that were in the listing too. You also can send the pictures to posh and have them disput it, and refund you or have you send it back to her. Not sure which freaky post that name was on The one name that responded to 2 posts i mentioned was listed as Mark7369847548. On the up side all have had a ton of nice people and buyers.. Im on the fence. I am so glad I found this! Not only does it have snags that it didnt possess before I shipped, there was white hair on it like she let s pet on it to purposely snag with their claws!! Did you have customers follow you? O support for sellers at all. Then I came across a buyer. overall Im having an okay experience .Ive sold less than $200 in the last 6 months which is not great but again its bc a lot of people on Poshmark like you said want something for practically nothing!! I hate to try on clothes, so if I saw something I liked, Id buy it. Let me know if you want anymore details. I have seen people record packaging and shipping an item (which is sad that something that extreme is needed for seller protection) Youre right people are crazy! This place is not for high end designer items. Hi, Im done with them! I contacted Poshmark stating the item was brand new but I just received a generic response If there are any problems with your returned order when you receive it back, please go to your order in the App or website, tap on Problem/Order Inquiry and report the issue through the Report Problem with Return. button. The problem is that there was no problem with the item to start with! Your story is nearly identical to mine just about 4 years later! I had a genuine Chanel listing reported and questioned. One of the embassador Poshers bought my Burberry rain boots for $50 (a great deal), and later on filed a complaint saying that the boots smelled horrible and that they had stains and blah, blah, blah she even said that she wanted to keep them at no cost even though I asked her to return them for her money back. This is where the problem comes in I have been waiting on a direct deposit since Dec. 3rd, I also have an order that hasnt been fulfilled! Last week I sold a pair of rock revival rare jeans to a buyer who had 4 previous purchases. I would love to find a place to sell that does not require the 20% commission and will not require tons of time. No one sees it but you. Hi! Thank you for making me feel I was not alone. And I have the clear pictures of the front and back of the item, so when zoomed in you would see everything . Ive taken part in hearting picking likes that style. Unfortunately there are sellers who only post stock photos and those who dont like questions. I sometimes spend all day sharing and following other Poshmark closets trying to get a sale. I went out of my way to be nice to this buyer and she says that. I pack my listings with information though, and use all the photos also, and I know that is instrumental in helping me win my cases. Thanks for sharing I dont feel like its just me. Poshmark is so fortunate to have this base. i will be for now on or only going to sell locally and hand it off in person! If you have changed your mind and would like to unblock someone, follow these steps: 1. Not sure how many will understand that silly you tube reference. Uh, I posted FOUR photos of the bag, including one where Im holding it for reference. I have had no issues with anything I have purchased or sold so far, and I put a lot of effort into my packaging and fast shipping. One thing Ive noticed with new apps, is they do seem to listen to the customer. I agree it is pretty ridiculous! The items were an UA shirt, TWO Victorias Secret Pink shirts plus pink dog, pink bag and ribbon, AE shorts and this Packers shirt. I would like to put my two cents in this!! Xo. Thanks Stacey! He is still out there after a few months. funny that users name is cole, same as mine LOL, Awesome you reported it too! Hard to find a good place to sell my gently worn, quality clothing! Was this information helpful? Every single one of my sales (I have 186 listings) has received 4 and 5 stars (only 2 received 4 stars and Im assuming because the itemsboth of which were brand-new and never wornsimply didnt fit) and rave reviews/comments/love notes. I ship from a smoke/pet/odor free home, wrap items in tissue and include a handwritten thank you card in clean packaging. And certainly know that your bought purchase may end up being a donation as well. Meanwhile her average ship time says 8 days, mine says 1 day soo. There are plenty more who are willing to pay a fair price! Oh yeahand uploading pictures?! I bet I have spent 8 plus hours a day on there sharing and all that other nonsense. Im breaking down the sense of trust and integrity on the app. 90% of them post one little photo of a piece of clothing, just the top usually, NO OTHER PHOTOS, no measurements, no condition information. For the most part, its gone well, but Im getting tired and stressed. Poshmark is a marketplace for buying and selling clothes as it is a community that can be linked to social media platforms. When do you ever have time for family, your home, and kids? I took great pictures, described the item honestly, even a picture of the label and took size measurements and posted them. I was very detailed in my descriptions as well and was referring to the people that continually ask questions without looking at the description first. Im so livid. They didnt reply to me at all, case still in review, and my account seems to be restricted without notice ( as I cant list anymore items ). No response from them until today! So I dont know what I will do with all my stuff, but Ill figure it out. Like over a year break. I live in NYC so I have plenty of consignment and resale stores at my disposal. But if this continues to happen then I will have to find some other venue to self. SO FRUSTRATING!!! This was not any kind of problem with any other online selling site. Good luck with your site! I feel so sorry to read what happened to you. They cancelled the transaction, refunded the buyer and suspended my daughters account. Im going to follow your advice and investigate other options. I reshoot the item before its wrapped, I have photos of the item next to the shipping label, and at every step in which it gets packed up. And I did. Some people respond, other dont. I have thousands of dollars in retail or boutique merchandise, as they like to call it and no matter how much I share, how many hours I spend.. No sales! 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