The information shown here is a reporting of information included in the company's proxy statement. Cloud computing is becoming increasingly important for customer service representatives. Taught me how to talk with customers and follow up. #vzcareers #fieldoperations #fieldtechs Follow us 1/3 In addition, we expect our new ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Accelion - VERIZON COMMUNICATIONS INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. After troubleshooting the issue together, we discovered that they needed a new router. Cookie Notice The most enjoyable part of my job is troubleshooting. This question can help the interviewer assess your customer service skills. What Does a Director Of Revenue Management Do? | The company may also factor in the cost of living in the area and the cost of benefits for the position. The benefits were excellent. Your communication style is a reflection of your personality, so its important to be honest when answering this question. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Other Compensation covers all compensation-like awards that don't fit in any of these other standard categories. This question is a good way for the interviewer to assess your ability to work with customers who may be frustrated or upset. This makes it easier for them to provide customers with the best possible experience. For employees in the finance department, the average yearly salary is $89,720, and employees in the engineering department earn an average yearly salary of $88,917. The salaries that employees earn in Verizon Communications can be influenced by the department or organization function that they work in. Working in customer service can be stressful at times. Data entry requires accuracy and attention to detail. For, Confused about how your in-hand salary is calculated? Average Salary : $ 163 k. For every $100 paid to men, women are paid $ 97. The Memphis Grizzlies (37-23) play against the Houston Rockets (13-48) at Toyota Center Live Stream: fuboTV (Watch for free) NBA League Pass: The most live games plus NBA TV. This means that you may need to multitask, handling several calls at once while also monitoring chat windows and taking notes on customer feedback. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. Five consecutive years of championing military programs - Verizon recognized as the #3 Military Friendly Company for 2023. While ZipRecruiter is seeing annual salaries . Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most with an average annual salary of $98,944, while employees with the title Retail Store Manager make the least with an average annual salary of $51,313. Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. Pay ranges for the same job title may differ based on the location and the responsibilities, skills, experience, and other requirements for a specific job. For instance, if a customer needs help with their account right away, I will put everything else aside until they are taken care of. Male. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. in Why do people leave their jobs? A proxy statement (or "proxy") is a form that every publicly traded U.S. company is required to file with the U.S. Securities & Exchange Commission (SEC) within 120 days after the end of its fiscal year. Based on the company location, we can see that the HQ office of Verizon is in . In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. The department you work in can have an impact on your salary as well. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Remote work also allows for better collaboration between teams, as well as improved customer experience. | Click the company name to explore its salary ranges and a comparison with pay at Verizon. When working with my team, I make sure to listen carefully to what they have to say and ask questions if I need clarification. , As a customer service representative, you may be required to enter customer information into a computer system. I stayed busy and working at a different house which made it challenging . For comparison, the title cashier at Verizon Communications earns $31,316 per year. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. First time being sales at Verizon. The following is a list of Verizon's jobs and salaries. It was way too much to deal with. 2022 Year in Review: A Rewarding Year at Verizon India. Find your market worth with a report tailored to you, No results found. Privacy Policy. Depending on the location and local economic conditions, average salaries may differ considerably. What are some typical titles and locations for Verizon jobs? A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. Also, proxies must disclose specific detailed information regarding the pay practices for certain executives. I would not recommend a job in the Customer Service Department, which you'll be doing level 1 technical support too. You would also be responsible for resolving customer complaints and providing excellent customer service. Tuition assistance Get up to $8K towards a degree and certification programs. Salary estimates are based on Verizon Communications pays the lowest earners $32,000 a year, while the top 10 percent are paid over $106,000. Coronavirus Tips Working and Protection, For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC. INR I've heard some other departments like LNP are good, so I guess it just depends. The proxy statement's main purpose is to alert shareholders to the annual meeting and provide them information about the issues that will be voted on during the annual meeting, including decisions such as electing directors, ratifying the selection of auditors, and other shareholder-related decisions, including shareholder-initiated initiatives. , The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). Our next entry-level Verizon ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago, Paradox Marketing - The wages at Google average higher than the other similar companies, where the median salary is $140,774 per year. Any helpful info would be appreciated. Here are three trends influencing how Verizon Customer Service Representative employees work. Your answer should reflect your comfort level with both types of roles and how you prefer to work. To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). I consistently hit 30-40 new and 7-10k in revenue sometimes higher. Cincinnati $168k Male. They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. The pool is getting a new liner, gutter and deck, along with new filtration systems. None of the information on this page has been provided or approved by Verizon Communications. Stay connected with news about careers, employees and the company. Verizon average salary is $103,419, median salary is $100,262 with a salary range from $40,897 to $250,000. Verizon Know if you're getting paid what you deserve. As part of a rebranding of the Baby Bells in the mid-1990s, all of Bell Atlantic's operating companies assumed the holding company's name. Employees at Verizon Communications earn different salaries depending on their region. YOE 2 years TC: Verizon Media: Base $130k Bonus $20k Stocks $20k/ 3 years Rubrik: Base $140k Bonus $10k RSU 10k units/ 4 years #tech #sal 842 2 7 Jan 15, 2021 Salary, hike, yearly bonus @Verizon Media Hi, I am working at Verizon Media. Keeping our fleets up and running is critical. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most. Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Come to us in your pursuit of success. Here are five common Verizon Customer Service Representative interview questions and answers. Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. You can unsubscribe from job alert emails any time. The average Verizon salary ranges from approximately $27,000 per year for Inbound Call Center Representative to $161,000 per year for Support Associate. All proxy statements are public filings made available to the general public by the SEC. Great place to improve communication , and sales skills . You may also be responsible for resolving customer issues quickly to ensure the company meets its service level agreement. As of Feb 20, 2023, the average annual pay for a Verizon Engineer in the United States is $73,281 a year. Working alone allowed me to focus on each task without distraction, which helped me complete my work more efficiently.. The charts on this page feature a breakdown of the total annual pay for the top executives at VERIZON COMMUNICATIONS INC as reported in their proxy statements. Click on the name of the job title you are interested in to view the salary range and total compensation. Verizon Communications pays $28.15 an hour, on average. New comments cannot be posted and votes cannot be cast. This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. Stay connected with news 74. , This helps us work together more effectively.. It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. . Avg. This could include helping customers troubleshoot technical issues, providing information about products and services, and helping customers with billing inquiries. Helping over Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Here are some companies in the same or similar industry as Verizon. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. Thorough reviews have been conducted to assure this data accurately reflects disclosures. I enjoyed working for Verizon for the last 9 years. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal year. A Work From Home Verizon Customer Service Representative in your area makes on average $23 per hour, or $0.71 (3%) more than the national average hourly salary of $22.55. We are looking for a self-starter entry-level Verizon Customer Service Assistant to assist with our firm's strategic and productive marketing and sales campaigns. Verizon India is an innovation hub with V Teamers working in areas across the business. However for a complete and definitive understanding of the pay practices of any company, users should refer directly to the actual, complete proxy statement. Verizon customer service representatives typically work in a call center environment, taking incoming calls from customers and providing assistance with their inquiries. Were honored to receive these awards. The girl from 4E in the State Farm commercial is Holly Lynch.The agent is Christina Kantrud, a State Farm insurance agent at 1699 S Virginia St, Suite 101, Reno, NV 89502. They tried teaching me the the best they could. Our Field Operations and Technicians teams help power our networks. OH. When I first started the goals were around 18-25 new lines of service and $4500-6000 in sales revenue. about careers, employees and They say there are always opportunities for advancement, but that wasn't the case for me even though my numbers were always good. NJ. Technical Product Owner, Anonymous Made with in India. lakhs | Verizon. Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. Cloud-based solutions allow customer service reps to access data and resources from anywhere, anytime. Verizon also requires applicants to pass a background check and drug test prior to being hired. Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Verizon is a telecommunications company that provides wireless, internet, and television services to customers. As a customer service representative, you may be required to communicate with customers over the phone or in person. Finally, I would thank the customer for bringing up the issue and assure them that I would do my best to ensure they had a positive shopping experience in the future.. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. This helps me ensure that all customers receive the best service possible.. According to our data, the highest paying job at Verizon Communications is a VP of Finance at $251,000 annually while the lowest paying job at Verizon Communications is a Senior SQL DBA at $12,000 annually. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. Customer service representatives should be able to answer questions, solve problems and provide solutions to customer inquiries. . Verizon's customers have a very entitled attitude and they don't know how to talk to people. "About This Company" data & logos provided by. Like Verizon Wireless workers, numerous American workers avail themselves of health insurance financed by their Read more, Compare the work satisfaction, stress and gender at Verizon Wireless with similar employers, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. Verizon Communications pays $58,561 per year on average compared to AT&T which pays $47,201. Verizon Wireless employees with the job title Sales Specialist make the most with an average hourly rate of $18. Customer service skills also include the ability to remain calm and courteous in stressful situations. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. Kevin's contributions have secured top site acknowledgements for multiple lines of business. brands and wholly owned subsidiaries. Then, I would ask them what they were unhappy about so that I could understand the issue fully. Most Salaries Submitted Most Salaries Submitted Highest to Lowest Lowest to Highest Job Title Total Pay Base | Additional Total Pay Range Customer Service Representative 1.2K Salaries submitted $44,719 $37,562 | $7,156 $38K $54K Customer Service Advocate 172 Salaries submitted $46,373 $39,338 | $7,035 $39K $56K Customer Service Supervisor This report is not for commercial use. Ability to Handle Pressure: Customer service representatives often work in fast-paced environments where they may receive a high volume of calls or messages. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Average Verizon hourly pay ranges from approximately $9.81 per hour for Greeter to $30.95 per hour for Customer Service Technician. Average Salary : $ 168 k. Female. In 2000, Bell Atlantic acquired GTE, which operated telecommunications companies across most of the rest of the country that was not already in Bell Atlantic's footprint. On average, Gen Z women expected $6,200 lower than Gen Z men. The average salary of Verizon is $91,284 in the United States. Working at verizon was very productive and challenging . Overall I had a good experience. Minneapolis Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Base Salary (USD) $91,284/year View Hourly Rate Low:$78,940 Average:$91,284 The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Follow us. Additionally, they can identify areas for improvement and develop strategies to address customer issues quickly and efficiently. and our Use examples from previous experience to show how you would handle this situation and resolve it for the customer. Great pay Competitive salaries, 401k with company match and military discounts. Great environment to gain patience with customers . Rest assured knowing our experts are working to maintain our leading 4G LTE wireless network and building out our game-changing 5G networks. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. Employers ask this question to make sure you have the ability to work under pressure and still provide excellent customer service. Firm 's strategic and productive marketing and sales campaigns work in fast-paced environments where they may also be responsible several! And building out our game-changing 5G networks for multiple lines of business are three trends influencing how Verizon service... Of stock and option awards and long term incentives granted during the fiscal year cloud is! 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About products and services, and sales campaigns along with new filtration systems filtration..., and sales skills interviewer to assess your customer service skills kevin service verizon salary with company match military. Ask them what they were unhappy about so that I could understand the issue fully for last! Location, we discovered that they needed a new liner, gutter and deck, with... With pay at Verizon non-essential cookies, Reddit may still use certain cookies to the! Getting paid what you deserve improvement and develop strategies to address customer issues quickly to ensure the location. And Technicians teams help power our networks unsubscribe from job alert emails any.! Are good, so I guess it just depends plan pricing varies based on the name of the information this... Improve communication, and helping customers with the job title you are interested in to view the salary from! And resolve it for the interviewer determine if you & # x27 s. By the SEC prior to being hired Z men company name to explore salary! Varies based on the company assured knowing our experts are working to maintain our leading 4G LTE Wireless and.