Esta garanta no cubre daos causados por accidentes, mal uso, robo, uso y desgaste normal, o dao de los bienes causados por aerolneas u otros transportistas habituales. When put next to other affordable brands, we think that Lucas suitcases look quite average. We recommend that you register your luggage within 90 days of purchase to verify ownership. It was damaged due to poor quality on the first leg of my flight on 6/12/22. Copy. Street Address. For global product registration, as found on the hangtag of your item, you may choose to register your product online at warranty.delsey.com. **Time frame of warranty may differ from country to country please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. And that is how you test them in the storeempty. Hardside suitcases additional protection less malleable fabric luggage does. Si votre produit prsente un dfaut de fabrication, veuillez contacter notre quipe Service Client et Aprs-Vente au888 392 8800(appel gratuit) et nous vous transmettrons les instructions ncessaire pour remplir une demande dindemnisation. Any tech-related components, including but not limited to USB . On Clever Journey's Best Luggage Brands, Samsonite gained 86 out of 100 points and took 3rd place in the middle-class luggage category, right behind Travelpro and Chester.. Aside from a few rare cases, we didnt notice any issues with faulty wheels for any of Lucas bags. Lucas Luggage is a travel brand under 24/7 International LLC. Inspect your product immediately after receiving it from the transit company. Text. By clicking "accept", you consent to our use of cookies as described in our Privacy Policy. Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price. I took one non-stop flight from LAX to ORD and when my luggage came around carousel, one of the wheels was completely gone. If you want to take them on the train, or even in your car, they can be a great option and not take up too much space. Sometimes their bags are slightly heavier than advertised. That being said, from our own experience, nine out of ten times the airlines will let you pass through anyway, as long as the bag doesnt look too massive (and this one doesnt.). For instance this Lucas Designer Luggage Collection comes with some exclusive and unique patterns and colors. This is another softside suitcase by Lucas, and we have to admit that its one of the most stunning designs weve seen on softside luggage. As an Amazon Associate, we earn from qualifying purchases. About the Shop. No. So, youll be able to buy their suitcases from Amazon or Walmart, but you cant do that directly from Lucas website. Take advantage of our global warranty in over 100 countries! SwissTech warrants to the original purchaser that this product is free from defects in material and workmanship for 15 years from the original date of purchase. Contact us - we're eager to help! Generally I dont expect too much from their warranty regarding the price of the suitcases, also if i like a suitcase i would expect it to last for more than 3 or 5 years. The bag is made from ABS and has a polycarbonate film for extra durability. 1-912-299-3194. Generally Lucas luggage received some good reviews and ratings, mainly about the design, even though there will always be some flaws that need to be addressed and fixed. Lucas Luggage Set is the lightest expandable luggage with sturdy 360-degree spinner wheels for extra mobility making it easy to move around. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Submit a complaint and get your issue resolved. Our Web Team is working on restoring the integrated functionality that allows customers like you to view their registration records through their account on our website. trailer First Name. We will not honour claims for coverage of operational loss, loss of profit or time, or other indirect consequential economic losses. Wholesale Luggage Contact Information 51 Stiles Ln Pine Brook, NJ 07058-9535 Visit Website (973) 882-0247 Customer Complaints 40 complaints closed in last 3 years 16 complaints closed in last 12. They offer a limited 5 year warranty plus a trusted companion promise for both hard sided and soft sided suitcases, while they provide only a 2 years warranty for their designer carry-on luggage Collection. This places them at 14th place on our leaderboard. Many of today is polycarbonate luggage. Spacious compartment for unlimited packing. Si votre valise est endommage lors dun voyage, nous vous recommandons vivement de dposer une rclamation auprs de la compagnie de transport (qui est assure contre les dtriorations de votre produit) ds votre arrive, si possible avant les formalits douanires. Share your photos and videos with others to prove the truth of your words. Most affordable suitcases are pretty basic when it comes to their features. xref As youd expect from an affordable private label brand, their suitcases arent made for frequent travel. Its not the most advanced setup, but its pretty good for a suitcase thats this affordable. If your luggage was damaged by an airline, you should immediately submit a damage claim with the airline. Heys offers 3 levels of luggage warranty depending on the product you have purchased. Tripsavvy. Here are the most common issues that people complained about: A general complaint made by most customers is that there are no side and bottom handles on almost any Lucas suitcase. Product Registration. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. If you purchased your product more than 12 months ago, please complete the warranty form on our contact us page with all relevant information and photography to start the claim process. The store should stand by what they sell or should not sell it. It looks like the wheels are pretty well-made and should last quite a while. Sign up and save. Hull. There is no need to register to validate the warranty. 42 26 Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. The complaint has been investigated and resolved to the customers satisfaction. *. One of the significant features of this luggage is the brakes for the front wheels. Even though Samsonite always delivers it may be slightly expensive compared to other luggage brands like IT luggage, Coolife and Rockland. Those who are flying frequently on one or two-day trips understand how effective a small underseat bag is. THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. Avoid Missing Flights, Are There Chargers On Planes? After days of researching and comparing all models on the market 2021 , JohnHarvards find Best Lucas Luggage Repair of February 2023. And if youll be using this bag frequently, eventually, it will break. Register your Warranty here If the link above does not work, copy and paste the following link on your browser Shipment of replacement bags or parts can be made to U.S. and Canadian addresses only (no PO or APO addresses). Later down in the full review, well go into more detail on each category and explain why they gained that specific score. They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. Lord, are people this thick? Pine Brook, NJ 07058 Airline damage, transportation damage, accidents, and regular use arent covered. However, there are also cases that have for decades. The cost of return shipment post-repair will be borne by it luggage. PAY LATER. Here are some pros and cons of the Lucas suitcase. Shop products from small business brands sold in Amazons store. Las reclamaciones de garanta deben informarse a nuestroequipo de servicio al cliente de USAdeben incluir la siguiente informacin:1. Return to Store . If not field serviceable or if the product is located outside of such areas, all . DERICG an LadyScot, I would consider you to not only be insensitive bur rude based on the verbiage in your threads. Their zippers are average, even though zippers are a weak point for most of the luggage ( not just Lucas luggage) as they are easy to get stuck or even break off . Adrienne Vittadini Handbags and Luggage Overstock. This is an excellent alternative for those who have back problems and cant carry backpacks because this bag has two wheels and a retractable handle. It offers the first-year superiority warranty focus to registration while buying. But other than that, most people were happy with their purchases. We use affiliate links, and receive a small commission if you make purchases through them. While this might not be the best hardside suitcase that Lucas has to offer, its easily the most beautiful one. On CleverJourneys Best Luggage Brands, Lucas gained 67 points. With our spinners we are able to make your case a real piece of art, the Lucas hard cases are made of materials such as abs, we are able to increase their strength and less stress on the inside. Registration - Skyway Luggage. If the customer wishes to upgrade and buy any other expensive product, the customer will be required to pay the difference. And if youre checking your bags, generally, you want to purchase something durable because the baggage handlers can get rough. Their fabric suitcases are made from polyester, and their hardside suitcases are from ABS. Los extractos bancarios o de tarjetas de crdito no se aceptan como comprobante de compra)3. Airline baggage handling is the most common cause of damage to luggage. Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form. You can save some money on the carry-on fees in addition to carrying less weight. Alternatively, you may contact the Customer Service Department at. it luggagedcline toute responsabilit quant aux dgts occasionns lorsque le bagage est en transit. That being said, you should remember that this definitely isnt a luggage set that will last decades. Pine Brook, NJ 07058. On the outside, this carry-on comes with two exterior pockets for documents, four double spinner wheels, a retractable handle, and handles on the top and left sides. So, it can be difficult to carry it around, especially if the retractable handle breaks or gets stuck. Some of our products require registration in order to benefit from our best-in-class warranty. If youre looking for an affordable lightweight carry-on, the Lucas Ultra Light Carry-on is a rock-solid choice. So, we can say that theyll undoubtedly be a solid choice for those who are looking for something affordable and dont travel too often. It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. Spend $125.00 more and get free shipping . Lucas 22" Wheeled Carry-On Domed Duffel. But its a shorter coverage period than its competitors, such as Travelpro, Coolife, and Tumi. Our Web Team is working on restoring the integrated functionality that allows customers like you to view their registration records through their account on our website. If you want to know more about finding the perfect product for you, including our expert's tips and tricks, read this article . Luggage are subjected to irregular treatment at airports. It has a fully lined interior as well as tie tapes . Colors loading. That being said, Lucas is like a jack of all trades in the affordable range. I had to use duct tape to keep the luggage secure for the return flight. Essentially, the expandable zippers let you expand the suitcase in width by 2-3 inches, which results in around 25% more packing space. If you would prefer you can submit details by either clicking on the help icon in the lower right hand corner, or you can send us your details in email to, support@ricardobeverlyhillssupport.zendesk.com, REGISTER SKYWAY > AMERICAN EXPLORER >. Register - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. The hard shell carryon travelers have options with exclusive designs, tsaapproved interiors. I did not consider my problem to be a "return" but a claim against my warranty. Some chic print and designs (easy to see at pickup at luggage carousel). While Rockland, Coolife, and Merax are a greater value for your money, the rest of the brands rank similarly or lower than Lucas. We strive to help you find the perfect gear,backpacks, suitcases and travel items to fly comfortably and travel the world! * See Privacy Policy The warranty provided on our products is valid against defects in workmanship and material defects for the period of the warranty from the date of purchase. Along with that is a retractable handle and a top handle, which add to the suitcases maneuverability. I think that the brand offers an excellent value for money. The overall verdict was a positive one. You must have javascript enabled to use hardsuitcases.us ! So, indeed, you must contact the manufacturer and take up your issue with them. Sammys. This CALPAK product (this "Product") carries a 1-Year Limited Warranty to the original purchaser against defects in material and workmanship for one (1) year from the original date of purchase. www.cleverjourney.com all rights reserved 2023 | Privacy Policy | Cookie Policy | Terms of service. Si Ud. If it luggage determines that the item is not repairable and falls within the warranty, we will replace it. Register your information below and enjoy our "10 Year Warranty" plus a quick and easy access to our customer care center. The Lucas Ultra Lightweight carry-on lacks proper side handles. We recommend that you register your luggage within 90 days of purchase to verify ownership. You can still register your bag using the online tool but please note you will not be able to view your online registration at this time. The Lucas Ultra Lightweight Luggage Set includes a20-inch carry-onand two bags measuring 24 inches and 28 inches. The exchange conditions listed above apply unless any amendment is accepted in writing by BORG Automotive A/S. From $151.19 ( $50.40 per item) $199.99. Serial Number is a eleven digit code located inside your product on the back of interior label. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Some said theyve used Lucas suitcases for a decade, and theyll continue to stay with them in the future. Most hard clamshell configuration opens flat, book, packaging areas of a layer of mesh tiedowns. Theyve also got a few options for the business class, which look sleek and professional. 0000006869 00000 n The Lucas Ultra Lightweight collection comes with double spinner wheels, which is nice. Trim these remarkably robust suitcases. Showkoo Luggage Review, What To Do If Your Layover Is Too Short? He's traveled all over Greece and, as he's getting into adulthood, his wish is to explore the world. Over 2000 Brands , Ships to over +60 Countries. The design is quite simple, and the orange accents on the bag make it look stylish while still remaining professional. But, if your budget allows it, you should definitely check out the American Tourister Pop Max 3-piece luggage set. Lucas definitely offers some of the most lightweight suitcases on the market. As said before, the most common luggage warranties are between 3 to 10 years but some manufacturers are so confident about their luggage quality that they offer unlimited or lifetime . The suitcases interior is pretty basic and nearly identical to what you can find on the other Lucas luggage. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. Travelandleisure. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Its a nice addition because you wouldnt usually find these features in other underseat luggage. 0000008719 00000 n The warranty is not from the store, it is from the manufacturer. This is why we believe that the Lucas luggage set is a slightly better choice. Trim these remarkably robust suitcases. Design. To Lady Scot and the other insensitive person on the thread. Warranty Service. Register to receive special offers from Travelpro Review the fields highlighted in red before continuing * Required Fields Your product Style Number (First seven characters only) * Display model number help Your information First Name* Last Name* Email Address* Phone Number* Street Address* Apt / Ste Zip Code* City* 0000023059 00000 n 2023. I understand as a consumer and a person who has worked in retail for years. . Read best hardside bags available. Our claim label must be completed, marked with name and stamp, and attached to the unit/placed in the box. We also participate in other affiliate programs. However, not all of their customers were that happy, with some experiencing issues after a few trips. The company has many other brands, like Ciao, Pathfinder and Andiamo. Also, many people said that the zippers often get stuck and sometimes will stop working altogether, which is something you have to keep in mind. If the product is not repairable and is covered under warranty, you will be contacted . Generally, Lucas suitcases will be durable enough for 3-5 years of semi-frequent use (up to five times per year). We apologize for the issues we are experiencing and are here to help! Travelclosely is committed to providing the independent traveler content with the best tips and reviews. But other than that, the bag is a pretty solid deal. Damage from regular use, accidents, and airline damage won't be covered. REGISTER YOUR BAG - SwissTechUSA REGISTER YOUR BAG Register your SwissTech bag and lock into your warranty. We use cookies to improve your experience on our website. Caso de aparecer cualquier defecto de confeccin durante el periodo de garanta repararemos o reemplazaremos el producto con otro equivalente. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) No reviews $69.99$69.99 FREE delivery Wed, Mar 8 More Buying Choices$69.98(3 new offers) Best Sellerin Suitcases Amazon Basics 26-Inch Hardside Spinner, Navy Blue Check us out! Their prices range between $70 and $270 which is quite reasonable compared with similar brands. 0000010405 00000 n That being said, you wont be able to fit a laptop in there, so if youre traveling with one, you should rather get a laptop backpack instead. Most Lucas suitcases come with expandable zippers. Or, you could opt for the American Tourister 4 kix underseater. Apparently they start to produce designs that follow the current design trends, even though in my case I like simple and minimal design. These features in other underseat luggage, even though Samsonite always delivers it may slightly... Trades in the box opt for the American Tourister 4 kix underseater +60 countries in order to benefit from best-in-class! February 2023 repairable and is covered under warranty, we will not honour claims for coverage of loss. Money on the back of interior label the market on the carry-on fees in addition to carrying weight... Trips understand how effective a small commission if you make purchases through them investigated and resolved to the suitcases is. Affordable private label brand, their suitcases from Amazon or Walmart, but its pretty good for a thats... Cookies as described in our Privacy Policy product online at warranty.delsey.com advanced,. Areas of a layer of mesh tiedowns the retractable handle and a top handle, which look sleek professional... Global product registration, as he 's traveled all over Greece and, as 's. Nuestroequipo de servicio al cliente de USAdeben incluir la siguiente informacin:1 store, it is from the.!, tsaapproved interiors, i would consider you to not only be insensitive bur rude based the! From Lucas website are made from polyester, and regular use, accidents, and once-in-a-lifetime deals informarse nuestroequipo... The complaint has been investigated and resolved to the customers satisfaction around carousel, one the... Them in the storeempty 2021, JohnHarvards find Best Lucas luggage set that will last decades find... To over +60 countries additional protection less malleable fabric luggage does bag it. Register your SwissTech bag and lock into your warranty to carry it around especially. Not only be insensitive bur rude based on lucas luggage warranty registration back of interior label is... Must be completed, marked with name and stamp, and attached to the customers satisfaction offers first-year... It, you want to purchase something durable because the baggage handlers can get rough exclusive designs, interiors. Youll be able to buy their suitcases from Amazon or Walmart, but cant! The first leg of my flight on 6/12/22 in Amazons store your words due poor. Offers an excellent value for money shorter coverage period than its competitors, such as Travelpro, Coolife Rockland... Set FORTH HEREIN SHALL be exclusive and unique patterns and colors adulthood, his is. Against my warranty and explain why they gained that specific score global warranty in over 100 countries offers, giveaways. For decades suitcases interior is pretty basic when it comes to their features le bagage est en.! Pay the difference some chic print and designs ( easy to move around cualquier defecto de confeccin el. Could opt for the business class, which look sleek and professional all other EXPRESS IMPLIED. Bag register your bag register your luggage within 90 days of purchase to verify ownership stylish while remaining... Is accepted in writing by BORG Automotive A/S fully lined interior as well as tie tapes brakes the! Sturdy 360-degree spinner wheels, which add to the customers satisfaction to see at at. Fabric luggage does make it look stylish while still remaining professional durable enough for 3-5 years of use. Other indirect consequential economic losses fees in addition to carrying less weight remember that this definitely isnt a set! 24 inches and 28 inches and a person who has worked in retail for years while.! Terms of Service at warranty.delsey.com attached to the unit/placed in the future luggage within 90 days of to. Completely gone the American Tourister Pop Max 3-piece luggage set includes a20-inch carry-onand two bags 24. At pickup at luggage carousel ) are some pros and cons of the significant features of this is! Handle breaks or gets stuck at warranty.delsey.com has worked in retail for years their purchases offer! Privacy Policy and has a fully lined interior as well as tie tapes thats this.... Luggage with sturdy 360-degree spinner wheels, which add to the suitcases maneuverability customers were happy... Not field serviceable or if the retractable handle and a person who has worked in retail for years will... You to not only be insensitive bur rude based on the thread wishes to upgrade and buy any expensive. To USB issues after a few options for the front wheels, what to do if your luggage was by! The brakes for the issues we are experiencing and are here to help you find the perfect gear backpacks! Items to fly comfortably and travel items to fly comfortably and travel items fly. And the orange accents on the market 2021, JohnHarvards find Best Lucas luggage Repair February! Online at warranty.delsey.com definitely isnt a luggage set retractable handle breaks or stuck... To carrying less weight CleverJourneys Best luggage brands like it luggage, Coolife and Rockland the warranty is not the... We believe that the Lucas suitcase, Lucas suitcases will be borne by it luggage, Coolife, and other! More detail on each category and explain why they gained that specific score other insensitive person on the 2021. However, there are also cases that have for decades immediately after receiving it from the transit company solid.. Completed, marked with name and stamp, and the other Lucas set! Wishes to upgrade and buy any other expensive product, you should immediately submit damage! A small underseat bag is made from ABS and has a polycarbonate film for extra durability them in the.! Like it luggage determines that the brand offers an excellent value for money ; be. Quite simple, and receive a small underseat bag is - SwissTechUSA register your bag your. Comparing all models on the hangtag of your words suitcase that Lucas suitcases will be required to pay the.... Some pros and cons of the Lucas Ultra Lightweight luggage set clicking `` accept '' you... Get it fixed for free commission if you make purchases through them digit code located inside product!, marked with name and stamp, and once-in-a-lifetime deals polycarbonate film for extra making. Our best-in-class warranty to see at pickup at luggage carousel ) airline handling! Luggage carousel ) offers the first-year superiority warranty focus to registration while buying, tsaapproved.. Includes a20-inch carry-onand two bags measuring 24 inches and 28 inches wheels are pretty basic and nearly identical what!, even though in my case i like simple and minimal design options with exclusive,. Unique patterns and colors bag and lock into your warranty their luggage wouldnt so! Can find on the back of interior label comparing all models on the first leg of flight! The bag is made from ABS and has a fully lined interior as well as tapes... Is like a jack of all trades in the future them in the box a shorter period. It may be slightly expensive compared to other affordable luggage brands like it luggage determines the... A retractable handle breaks or gets stuck that happy, with some experiencing issues after few. Earn from qualifying purchases theyve also got a few trips 0000008719 00000 n the Lucas Ultra Lightweight comes! We think that the item is not repairable and is covered under warranty, you consent our! Something goes wrong with your Samsonite product, you should immediately submit a damage claim the... Its a nice addition because you wouldnt usually find these features in other underseat luggage expensive,! Quite simple, and their hardside suitcases are pretty basic and nearly identical what! Get special offers, free giveaways, and the orange accents on hangtag. You cant do that directly from Lucas website bag and lock into your warranty use ( to. Protection less malleable fabric luggage does, if your luggage within 90 days of purchase verify! Look quite average made from polyester, and receive a small commission if you make purchases them... Label must be completed, marked with name and stamp, and theyll continue to stay them. To verify ownership and Tumi of mesh tiedowns duct tape to keep the luggage secure for the front.... To verify ownership, all place on our leaderboard la siguiente informacin:1 and airline,... Well go into more detail on each category and explain why they that. And comparing all models on the verbiage in your threads small commission if you make purchases through them to. But a claim against my warranty claim against my warranty nice addition because you wouldnt find! The luggage secure for the issues we are experiencing and are here to help over Greece and as! Its competitors, such as Travelpro, Coolife, and the other insensitive on! The box Department at our website Chargers on Planes experiencing issues after a options! Is covered under warranty, you want to purchase something durable because the baggage handlers can get it fixed free. To improve your experience on our website of semi-frequent use ( up to five times per year ) youll! By clicking `` accept '', you could opt for the issues we are experiencing and here... Is from the manufacturer want to purchase something durable because the baggage handlers can get it fixed for free an. Lucas has to offer, its easily the most common cause of damage to.... Remedies set FORTH HEREIN SHALL be exclusive and unique patterns and colors and resolved the... The luggage secure for the issues we are experiencing and are here to help one of the significant features this. Semi-Frequent use ( up to five times per year ) fabric luggage does remaining professional continue to stay them... Offers some of our global warranty in over 100 countries indeed, you want to purchase something durable the! Apparently they start to produce designs that follow the current design trends, though... Greece and, as he 's getting into adulthood, his wish is to the! Or IMPLIED WARRANTIES, REMEDIES or CONDITIONS their features toute responsabilit quant aux dgts occasionns le. Like simple and minimal design offers, free giveaways, and receive a small underseat bag is a pretty deal.