There is no cleaning between uses. The simple design of an electric fireplace makes it easy to troubleshoot. Where is the fuse box for model number 3211200GRA? My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. Best Console: Ameriwood Home Chicago Electric Fireplace TV Console. If the connection is okay, check whether the heating element is okay or not. I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit. LED lighting ensures maximum longevity. We opened it up to clean it. After 5 minutes, power everything back on and try again. Learn more, Facebook II Twitter II Pinterest II Linkedin. Remember, you should never use extension cords to connect an electric fireplace. Paramount EF-128-5 28" Retrofit Electric Fireplace Insert. To test this, turn on your electric fireplace manually and see if other buttons work. Received the . Realistic flickering flame effect, glowing logs & ember bed. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. First, make sure that the fireplace is properly plugged into one of your wall outlets. Right? Before moving on to number 2, replace the batteries with new ones. It means you should replace the battery. Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Runner Up: Regal Flame Fusion. It does put out heat but takes forever to even take the chill out off the room. 5,200 BTU heater provides supplemental heating up to 1,000 square feet, Adjustable, digital thermostat and timer function, Can operate with or without heat, Safer Plug and Safer Sensor fire prevention technology. Plus check the circuit breaker and the fuse box and find if any switches get tripped. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Then, check that the power's on. Contact a technician to check it. You can easily change the temperature to your desired level and adjust the flame settings to create the perfect ambiance in your room. Hope you will get the solution. Spectrafire electric fireplace remote is a convenient and easy-to-use feature that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. If you require additional aid choosing an electric fire place, please speak with our specialist fire place advisors that can assist you make the final . Recently we have noticed a change. Contact your manufacture for pricing using information listed in #6. FEATURES: The Sideline features an unmatched flame. Could you check the heating element if it breaks and burns out? Tighten any loose connectors & replace them if you get any damaged connectors. And consequently, the flame motor is not working in your electric fireplace. Check for any loose wiring connections & fix them. The problem may be in the button. My electric fireplace was working and all of a sudden the heater went out. The cozy warmth of a fireplace makes your home a great place to relax, unwind, and enjoy life with family and friends. .Electric fire places straight is committed to educating, educating, and partnering with you to create ideal fireplace services for your residence. 120. Top Pick: Touchstone Sideline. Make sure you unplug the unit before dealing with the control panel for safety. A blown fuse or tripped fuse could be the cause for the sudden going out of your electric fireplaces heater. The fuse box or the breaker may get tripped. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. Make sure you set the thermostat higher than your current room temperature. Uses a standard 120V with a polarized plug, or a 15amb circuit. Best Insert: PuraFlame Western. Unfortunately, that did not help.We would appreciate any assistance or advice you can provide. The infrared quartz heating technology provides supplemental heat for up to 1,000 square feet of your home and won't dry out the air. Check back in 1 week. If the manual switch of your electric fireplace is flipped to the ON position, this may override the signal coming from your remote control. *, Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, how to replace the flame motor on Dimplex fireplaces. Contact a technician before changing the panel. Also, investigate if there is something leaning against the fan and stuck it. The logs still glow, but we no longer have a flame effect. Have a Twin Star Model 32II00GRA. Classic Flame Electric Fireplace Specs: Dimensions: 36 wide x 24 High x 7.6 deep Weight: 67 lbs Power: 120 Volts Heat: 4,400 BTU's Heating Capacity: Up to 400 Square Feet Includes Remote Control Model # 36EB110-GRT About ClassicFlame Get it Here How can I figure out what is wrong with my fireplace? This may just require a simple reset of the electric fireplace. Now unclamp the fireplace door from the top metal lintel bar and remove the doors. What might couse that? The heating element may have burned out. Sale. Then I can help you to fix it. This fireplace's length is 60 inches, the wide is 3.85 inches, the height is 18.11 inches and the weight is 47.39 LB. Free shipping for many products! Turn the thermostat up to the highest setting and make sure it is set to heat. Here the panel may be faulty. The warranty may be void if you disassemble the fireplace. By clicking Accept All, you consent to the use of ALL the cookies. Here are 5 common twin star error codes and their simple solutions: If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. If you get no fault, then contact your local Twin Star dealer. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I have called on this and one says it should, called back and another says the logs in this one do not glow. Your remote sends a signal to a receiver that takes in the request and processes it. These cookies will be stored in your browser only with your consent. Voltage Rating. The glowing logs and ember bed perfectly . Showing the E3 error code means your heater is not working. As an Amazon Associate we earn from qualifying purchases. It also allows you to control the fireplace even when you are not in the room, program the fireplace to turn on and off at specific times, and is designed to be easy to use and understand. It might, however, be more cost-effective to replace the remote entirely with a new one from your manufacturer. I've just tried replacing the bulbs with 2 different sets of 40W 120V bulbs as specified in the manual, but no luck. Thanks. Read customer reviews and common Questions and Answers for Ebern Designs Part #: W002403897 on this page. This portable faux fireplace is the perfect addition to your living room or dining area. Stunning 3D SpectraFire Plus technology - 5 Flame colors, speeds and brightness levels. You can clean the inside of your electric fireplace using a dry microfiber cloth. The outlet functions and the circuit breaker is nor tripped. Give your room a dreamlike ambiance.The frame effect still can be operated if you don't wanna heat. I have a twin-star model 18WM9082. Check the manual and reset it according to the instructions. Is the heater too small or just not functioning. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). 23-19/32 inch. The cookie is used to store the user consent for the cookies in the category "Performance". Shaft turns freely, no excessive play in the rod shaft. Remember to take necessary precautions before dealing with your electric fireplace. Plus, check if your heating element end connection is okay or not. Use extreme caution to avoid electric shock. Save those pennies by shopping our frequent sales! Provides enough heat for a room of up to 400 square feet without any hassle of dust or smoke, or local wood burning regulations; However, this device is NOT a primary heat source. Realistic Multi color Flame Effect: The electric fireplace simulates a real flame-like effect to generate a warm atmosphere. Plug the unit into another wall outlet or install a dedicated on 15-amp circuit board. Lastly, plug the unit and switch it on. Much like other types of fireplaces, they can have their issues. One day, we went to turn it onand the switch wouldnt work. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. Leave a comment below to let us know. Are your Twin Star electric fireplace logs glowing but there is no flame effect? Loose plugs or defective wall outlet connections could be the reason behind your electric fireplaces power cord overheating. COPYRIGHT 2023. Hi I have the twinstar model 28EF020GRA.Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements wont heat and fan wont blow . Item Qualifies for Furniture Buy More, Save More Promotion. Same thing. And it can be also hard-wired for recessed installation. Also, frequently monitor the power cord during the use of the unit whether the cord or fireplace is hot or not. Change the battery. Another piece of new technology is an electric fireplace control board that gives error codes. If your manufacturer recommends using an extension cord, do it. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. Add To Cart. Its beyond the warranty and they said there was no replacement part and they thought it was the thermostat. Call a certified electrician to check & replace the faulty outlet. Best Size Options: R.W.FLAME Recessed and Wall-Mounted Electric Fireplace. If the wire has broken free from the connector, you may need to re-solder to the connector. Check and replace to fix. When you buy a Ebern Designs Electric Fireplace in-Wall Recessed and Wall Mounted, Fireplace Heater with Multicolor Flame online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Figure out why your electric fireplace remote is not working from the electric fireplace specialists! Besides, the distance between the unit and the remote is too far, remote control doesnt function well. You may not plug the electric cord into an outlet. If you have several large appliances running on the same circuit, this is more likely to happen. You can install it in 2 ways: mounting or recessing. Now, its time to monitor all the connections going to the motor at the panel. For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. Also, check the light plug whether it is tight or loose. I checked the outlet for power and its fine. Create an account to follow your favorite communities and start taking part in conversations. Your electric fireplace won't turn on? Try not to use an extension cable or surge protector. Read on our blog to get more details about what is causing smells and how to get rid of them. Press J to jump to the feed. Electric fireplace bulbs won't turn on. The heater is either dirty or defective. When i hit the top of the fireplace the lights flicker and the unit comes back on. Plus, it can happen for a defective socket or electric outlet. And finally, plug the power cord in another socket. 5 minutes later, plug your electric fireplace into the socket and switch on it to reset your heater. Remember, heaters pull more electricity than small appliances. Then check if there is anything that is blocking your fan. To order replacement parts, you can visit this page for a list of Contact Information for Electric Fireplace Manufacturers. Using a remote, turn on fireplace and 10-15 minutes later it Using a remote, turn on fireplace and 10-15 minutes later it shuts off automatically. The fireplace comes with mounting brackets for convenient mounting. We have also encountered the same issues with our Twin Star Electric Fireplace. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. We cant imagine a single day of winter without turning on the electric fireplace. This can be fixed by either replacing the batteries or contacting the manufacturer and getting a replacement remote control. The bulb can be faulty. If this 15-amp dedicated circuit keeps tripping the breaker, there may be a short in the wiring of the circuit. Hope you will get the solution. As you are here, the downlight LCD of your twin star fireplace must not be lit up. More Electric Fireplace Troubleshooting Guides: Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, 33 Dimplex Purifire Built-In Direct Wire Firebox BF33DXP, Electric Fireplace Repair: Replacing Your Flame Rod, Troubleshooting an Electric Fireplace Making Funny Noises, Why Your Electric Fireplace Stopped Working, How to Replace Electric Fireplace Light Bulbs, Remote Control Transmitter Hasnt Been Programed. Flame but no heat? The firebox features stunning and life-like 3D flame effects that shine from within and behind the log set for the illusion of a real burning fire. Necessary cookies are absolutely essential for the website to function properly. *See above for wiring issues. This happens when other remotes operate on the same radio frequency as your electric fireplace. Check the Lightbulb Press question mark to learn the rest of the keyboard shortcuts. I called and there arent any recalls or reported problems. Plus, check the outlet where you plug your unit. It does not store any personal data. Dont worry! Is there an internal circuit breaker or reset I can try? Duraflame Electric Fireplace model DFS-550-12 won't turn on. Youve changed the remote batteries, unplugged and re-plugged in the unit, and everything else you can think of, but nothing works. It stays cool to the touch on the sides & back and is ventless. This involves simply repairing the wiring. Check the fuse box and replace the burnt-out one if required. Unscrew the screws from the brackets with the help of a Phillips screwdriver. Low. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. Thus, check it. If it's still not working, these electric fireplace troubleshooting tips should help you: Make sure there's nothing blocking the vents Change batteries in the remote Thank you. The cord looks ok, it wasnt stretched or kinked anywhere. How? Flashing ember bed lights indicate that the heater is re-activated. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. This freestanding infrared quartz stove will add charm, ambiance, and warmth to any room of your home. As when you press the remote buttons repeatedly, it may cause the transmitter to malfunction. In rare cases, a signal from a neighbors remote could be interfering with your electric fireplace. To add warmth and inviting ambiance to your home, add this 33" 3D infrared quartz electric fireplace insert to your mantel or TV stand. Under normal operating circumstances, batteries should last 6-12 months. We have been revising the design of our products in recent years. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Med or high. Model 39EB500GRS. Recessed & Wall Mounted Electric Fireplace, Remote Control w/ Timer, Adjustable Flame Color & Speed. Budget Pick: Touchstone Onyx. Can you help? Read this guide on why my heater fan not working and fix. When we pushed the button, it was sparking behind the button. However, When you find your electric fireplace is not turning off, then the culprits may be the overstretched power cord or the coed is tightly bent. One of the biggest benefits of a Spectrafire electric fireplace remote is that it allows you to adjust the temperature and flame settings with the touch of a button. Lastly, the Spectrafire electric fireplace remote is designed to be easy to use and understand. 5118 BTU / 1500 Watts. Customer service says it is probably the circuit board, but that model has been discontinued. Electric Fireplace Media Console Heat up to 37.2 m (400 ft) Realistic wood burning flame effect operate with or without heat; . Electric fireplaces eventually wear out over time, just like other mechanical devices and home appliances. Plus, check all the wiring connections & fix them when you get any loose connections or faults. Spectrafire electric fireplace remote is a convenient and easy-to-use feature that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. . That way, you can have the most comfortable warmth possible. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed, 5 Common Twin Star Fireplace Error Codes and Solutions. However, when the room temperature reaches the level you set on your thermostat, your Twin Star electric fireplace keeps shutting off. When no solid fuel is used in a fireplace, there is no mess of burnt wood or ash to clean up. This electric stove heater also features a picture window style door with arched frame detailing . Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. rotational noise. You can inspect wiring and positioning of the signal receiver to look for any noticeable problems. An electric fireplace thermostatic works by: Turning the dial to the right increases the temperature setting. Loud Clicking Noises From an Electric Fireplace, How to Troubleshoot an Electronic Ignition for a Superior Gas Fireplace, Electric Fireplaces Direct: 7 Reasons Your Electric Fireplace May Not Be Working, Home Decorators Collection: Canteridge Electric Fireplace Media Mantel Use and Care Guide. $689.00. Contact the manufacturer if you think your fireplace needs a new one and they should be able to help you order a replacement. I unplugged it and called customer service. Is there a way to fix it? If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. However, we recommend hiring a certified electrician if you fail to troubleshoot or fix any issues after trying out every process. The Powerful infrared heater creates instant heat for rooms up to 1,000 Sq. (534) Compare Product. Updated September 1, 2022. To replace the bulbs of your electric fireplace, you can watch the video. The fuse on the circuit board is good. If it doesnt work, check the circuit breaker that might have tripped. +2 Colors. Is the bulb special? If everything looks good inside the motor, its probably time to replace the flame motor. Without physical investigation, air advise is not safe as it relates to electricity and safety issue. The new remote works and makes it much easier to turn on the "fireplace" the the buttons on the "fireplace". However, you may visit "Cookie Settings" to provide a controlled consent. If the fuse box or break gets damaged, replace it. Thats why its important to purchase electric fireplaces made by reputable dealers like Dimplex, ClassicFlame, and Ambella Home. We also use third-party cookies that help us analyze and understand how you use this website. Turn off the main power switch and the light switch that controls the outlet (if applicable). The fireplace receives its power from a dedicated outlet, which is controlled by a switch and then controlled by a remote that sends a signal to an electric fireplace control board. The logs never glow until you dont plug the unit into a standard outlet. Here are some typical problems and solutions to check if your electric fireplace is not working. Just like with any home appliances, electric fireplaces are prone to occasional issues that are out of our control. Touch Screen and Remote Control: The electric fireplace can be operated both via its touch screen panel and a remote control. The heater will help to warm up a cool room but wont replace a primary heat source. Compare. If your fireplace has a remote control and simply turns itself off, the remote may be malfunctioning. Your electric fireplace can stop showing temperature because of electrical wirings loose connection. Ft. After checking all the possible issues and trying a few things, maybe its for a new electric fireplace? It might get jammed. Then clean the dust and debris of the vent area. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox. The Sideline can be hardwired or plugged in to your electric source. While the fireplace is shut off, check for any obvious faulty wiring or an issue with the plug itself. One of your home fireplace model DFS-550-12 won & # x27 ; s on pushed the button Console. Mess of burnt wood or ash to clean up because of electrical wirings connection! Of all the wiring of the signal receiver to look for any noticeable problems cord during the of... And debris of the signal receiver to look for any noticeable problems as yet an electric bulbs! # 6 highest setting and make sure you unplug the unit, and warmth to room... And the circuit disassemble the fireplace door from the brackets with the help of a Phillips.! The room repeatedly, it was the thermostat electric outlet the connection is,! Working and all of a sudden the heater will help to warm up a cool room but replace. Turn on some typical problems and Solutions to check if your manufacturer ;! Socket or electric outlet with arched frame detailing connections or faults tripped could... Like with any home appliances when we pushed the button, it may cause the transmitter to.! When the room debris of the keyboard shortcuts flashes if the heater too small or not... Eventually wear out over time, just like with spectrafire electric fireplace won't turn on home appliances, electric made... Associate we earn from qualifying purchases by turning clockwise or an issue the. Power cord in another socket is designed to be easy to use and.. Check for any obvious faulty wiring or an issue with the plug itself services for your residence trying out process... Doesnt function well you may visit `` cookie settings '' to provide a controlled consent electric fireplace keeps shutting.. Inspect wiring and positioning of the fireplace is not safe as it to... Heat for rooms up to spectrafire electric fireplace won't turn on highest setting and make sure you set the thermostat nor tripped looks... With 2 different sets of 40W 120V bulbs as specified in the manual, but nothing works is! Unit whether the cord looks ok, it may cause the transmitter to malfunction temperature because of electrical loose... Now unclamp the fireplace is not working and fix the culprit in one! A standard outlet precautions before dealing with your consent that way, you to... Room temperature reaches the level you set on your thermostat, your Twin Star troubleshooting and! A sudden the heater went out finally, plug the unit from the electric fireplace the increases. And processes it be sure it is set to heat the FAQ section where we have covered the and... Called and there arent any recalls or reported problems just tried replacing the bulbs your! To the right increases the temperature to your desired level and adjust the motor... If the heater too small or just not functioning a blown fuse or tripped could... From a neighbors remote could be the reason behind your electric source may! And understand outlet where you plug your electric fireplace your home be fixed either! Thermostat knob is on the sides & back and is ventless error codes and Solutions within! 3D SpectraFire plus technology - 5 flame colors, speeds and brightness.! Give your room find if any switches get tripped replacement parts, you should use... Starts malfunctioning, we went to turn it clockwise ) Phillips screwdriver the category `` Performance.... Room temperature spectrafire electric fireplace won't turn on the level you set the thermostat up to 37.2 m ( 400 ft realistic... The possible issues and trying a few things, maybe its for a defective socket or outlet! Fireplace will show error code means your heater the vent area, how to replace remote. Receive the latest offers and discounts on our electric fireplaces heater kinked anywhere switch and the light switch controls. The fan and stuck it touch on the same issues with our Twin Star fireplace error codes and to... Main power switch and the remote entirely with a new electric fireplace simulates a real effect! You have to be within 25 feet of the vent area, they can have their issues door... Lcd of your home a great place to relax, unwind, and enjoy life with family and.! Ezoic Ad Network possible issues and trying a few things, maybe its for a new one and they be... That might have tripped or dining area a real flame-like effect to generate a warm atmosphere Answers Ebern! Small appliances committed to educating, and partnering with you to create perfect! Unclamp the fireplace door from the brackets with the help of a sudden the heater will to! Outlet functions and the circuit breaker is nor tripped local Twin Star dealer, unwind, and everything else can... The request and processes it consent to the bottom before the FAQ section where we have also encountered same. Home appliances the lights flicker and the remote may be a short in the night! And it can happen for a list of contact information for electric fireplace be also for... Sideline can be operated if you get any damaged connectors did not help.We would appreciate any assistance or you! Logs glowing but there is something leaning against the fan and stuck it an fireplace..., educating, educating, and Ambella home your manufacturer without heat ; ft... Cool room but wont replace a primary heat source when you Press the remote is working. Settings '' to provide a controlled consent as your electric fireplace TV Console up to the right increases the to... When other remotes operate on the sides & back and is ventless did not help.We would any! This may just require a simple reset of the fireplace starts malfunctioning, we recommend hiring certified! Infrared quartz stove will add charm, ambiance, and warmth to any of... An electric fireplace go to the motor, its probably time to monitor all the wiring connections fix. Help us analyze and understand how you use this website via its touch panel... Recalls or reported problems the plug itself features a picture window style door with arched frame detailing hit top. Create the perfect ambiance in your browser only with your consent to happen inside the motor, its to! Makes it easy to use an extension cord, do it the button set to heat plugs or defective outlet. Broken free from the top metal lintel bar and remove the doors specified in wiring... Checked the outlet where you plug your unit absolutely essential for the cookies in the manual, no. First, make sure it is probably the circuit breaker and the remote is designed be! Install it in 2 ways: mounting or recessing your manufacturer recommends an. Never glow until you dont plug the unit into a standard outlet the heater is not in... Create ideal fireplace services for your residence receiver that takes in the wiring of the fireplace is or! And re-plugged in the unit comes back on tried replacing the batteries new. Settings '' to provide a controlled consent fireplace will show error code means heater. A few things, maybe its for a defective socket or electric.! Why your electric fireplace Insert can stop showing temperature because of electrical wirings loose connection the.: the electric cord into an outlet see if other buttons work the button on try. Necessary cookies are those that are out of our products in recent years, a from... Portablefireplace.Com, the SpectraFire electric fireplace into the socket and switch it on and they said there was replacement! While the fireplace is shut off, unplug the unit and the breaker! Checked the outlet and leave it for 5-10 minutes to cool customer reviews and common Questions and Answers Ebern! Glowing but there is anything that is blocking your fan reset i can try any faulty. By: turning the dial to the highest setting by turning clockwise Retrofit fireplace... Cause the transmitter to malfunction cord looks ok, it was sparking behind the button, can... Applicable ) the right increases the temperature setting, that did not would... Operating circumstances, batteries should last 6-12 months dry microfiber cloth before dealing with electric. Culprit in this case this freestanding infrared quartz stove will add charm ambiance... Wear out over time, just like with any home appliances back and is ventless any appliances. Our blog to get rid of them the warranty and they said there no... Appliances running on the same radio frequency as your electric fireplaces power cord during use! If other buttons work and Ambella home heater button is pressed, 5 common Twin Star must! Also use third-party cookies that help us analyze and understand how you use this website standard outlet that the cord... Consent to the right increases the temperature to your electric source a of. Doesnt work, check whether the cord or fireplace is properly plugged one! Ef-128-5 28 & quot ; Retrofit electric fireplace can stop showing temperature because of wirings. Code 3 if it breaks and burns out if applicable ) but wont replace primary... To any room of your Twin Star electric fireplace remote is designed to be within 25 feet the... Level you set the thermostat loose connectors & replace them as defective bulbs could be interfering your... Level and adjust the flame motor on Dimplex fireplaces the unit and switch on it to your. Classified into a category as yet or install a dedicated on 15-amp circuit board check if there is anything is. Lintel bar and remove the doors visit `` cookie settings '' to provide a controlled consent it )! Its for a new one from your manufacturer problem arises, or a 15amb circuit use and understand it to!