12,291 satisfied customers. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law. It may be that your card is not currently able to receiving money in *. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. Nisha Jones. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Tell us the dollar amount of the suspected error. Debit cards linked to accounts based in a U.S. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. Subpoena recipients often object on the ground that compliance with the subpoena is unduly burdensome and expensive. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. Therefore, unlike discovering opposing parties, you don`t need to give the non-party 30 days to respond. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. Docs are due on the third read more. email, text message, in-app notification). d. How to Update Your Information. Other product and company names mentioned herein are the property of their respective owners. If the recipient is already enrolled with Zelle, the option to cancel or stop the payment is not available. Each profile may be created with one or more aliases, such as your U.S. mobile phone number and/or email address; however, only one bank account and/or debit card may be linked to a profile. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. For example, in order to protect you, Zelle and the Network Financial Institutions, we may need additional time to verify your identity or the identity of the person receiving the money. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. h. Federal Law. Non-party subpoenas are an often overlooked and unused means of obtaining information. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. New federal tax laws are designed to make it more difficult for small business owners and self-employed people to . For help with Zelle within your bank or credit unions online or mobile banking service, your bank or credit union will be able to assist you. You may also verify the email or mobile number the money was sent to. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. Zelle support is unable to cancel a payment on your behalf. This is called fast funds enabled. We do not charge a fee for providing a paper copy of Records and Communications. Some pre-paid cards from one of our participating financial institutions. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. 2023 Early Warning Services, LLC. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. Tip #1: Send invoices immediately. Enter your official identification and contact details. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. If you need immediate assistance, call us at 1-844-428-8542. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. This section is pretty self-explanatory. 2. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. U.S. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. All rights reserved. It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; We do not charge a fee for providing a paper copy of Records and Communications. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. You may request money from another User. Enrolled in the Zelle app andreceived a message that "Profile has been locked". You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. Complete the form and we will respond to you via email within 2 business days. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. Complete the form and we will respond to you via email within 2 business days. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. Subject to the terms and conditions of an agreement between Zelle and your financial institution, Zelle will provide you instructions on how to enroll with your Network Financial Institution. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. YOU BELIEVE THAT A TRANSFER OF MONEY HAS BEEN MADE FROM YOUR ENROLLED BANK ACCOUNT WITHOUT YOUR PERMISSION. Subject to the terms of this Service Agreement, the Service is generally available 24 hours a day, seven (7) days a week with the exception of outages for maintenance and circumstances beyond the control of Zelle and the Network Financial Institutions. Zelle makes security and the protection of your information a top priority. Still need help? All rights reserved. Select RE-ENROLL, you will be prompted to confirm your selection. You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. 2023 Early Warning Services, LLC. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Your financial institution can help you with deactivating your Zelle profile and mobile app services. Please Note: This form is not to be used to report unauthorized transaction(s). If the recipient has notified you the money was not received, first check the payment status. Description. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. If you are enrolled with Zelle through your financial institutions banking service. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. The Service is intended for personal, not business or commercial use. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. When sending money with the Zelle app there is a weekly $500 limit. If the insured delays the disposition or claims that he or she did not do so, one possibility may be to request information about non-partisan subpoenas addressed to a previous insurer or roofers who have made offers to estimate or repair previous damages. This is the actual form with sample text added in each section. If you received the message thatyour account has been temporarily locked: Please verify your U.S. You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. Your mobile data rates may apply. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. Need help sending money with Zelle through your partner financial institution. 10. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. Territory. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. Download Product Brief. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. Once completed, you may begin sending, requesting and receiving money with Zelle. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. For iOS users you may turn on or off your Face ID from the Preference option. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. Please use between 50 and 1000 characters to describe the issue you are having. You may opt out of this Agreement to Arbitrate, and the Class Action Waiver, by notifying us in writing of your intention to do so. 7. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. must match the information that your bank or credit union has on file. Colorado Judicial Branch - Self Help - Forms - Miscellaneous Issuing a Subpoena. MOBILE NUMBER OR EMAIL ADDRESS. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. If you have chosen to receive in-app notifications through the Zelle mobile application, Zelle may send you both an in-app notification and an email to inform you that a payment that you initiated has been delayed or blocked. Verify with the Sender the money and is in a completed status. If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. See the Zelle App Privacy Notice for more information on how we use your data. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. You agree that these terms affect interstate commerce. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. 2. The information you are entering for this card (ZIP Code,address, etc.) It may be that your card is not currently capable of receiving money. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. Youwillbe promptedtore-enroll. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. *. You further agree that your computer or other device satisfies the hardware and software requirements specified above and that you have provided Zelle with a current email address at which we may send you electronic Records and Communications. 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